AutoZone Auto Parts

Reviews

• PW

  Paul Walker

  Oct 29, 2025
  1.0
  As an AutoZoner I truly appreciate what our company provides to our communities. Unfortunately, that was NOT on display on the evening of Oct 29, 2025. Earlier in the day my daughter had to have her car jumped, so she went to this location (where we have received great service in the past) to have the battery tested and to try to uncover the problem. The older of the two gentlemen working complained to her her that it was cold outside, indicating his unwillingness to go test her battery. When she asked if that meant he wasn't going to test it, he replied that it was raining. She explained that it wasn't currently raining, to which he sighed and got the tester and a jacket and went to her car. At the car he complained that he couldn't test the battery, and she told him it had been tested at this AutoZone before. She called me a few minutes later to explain what had happened and to let me know her battery was at 100% and tested fine, but that her battery cable clamp was loose on the battery terminal. She explained that the employee couldn't tighten it any more and went back inside. I left my house shortly after to figure out why she was having so much trouble from our company when I know our values and treatment of customers is supposed to be so much better. When I arrived I checked her battery and she showed me the clamp sliding right off. When I went inside, after almost a minute someone came out from the back and I asked if he was the one who helped my daughter. He said he was and I asked why he was unwilling to go help her at her car. All he could say was that he did go to her car. After a short exchange, the other gentleman came from the back and we discussed the situation more. He explained to me that my daughter needed a battery post shim to fix it. I asked why they didn't just tell her that and he said because she didn't ask for it. Shocked, I explained that she was a 25 year old young lady and didn't know, and that she came to AutoZone for expert advice. Following this I asked if they had tried loosening the clamp and trying to retighten it (as this will sometimes fix the problem). They just kept saying they couldn't tighten it any more or risk breaking something. Since that wasn't what I was asking and they didn't seem to be listening, we left. I am incredibly sad and embarrassed as an AutoZoner that I have to leave this review, but I also love our company and feel it is important for the store, region, and division leadership to know what happened. While I will, of course, continue to go to AutoZone for my needs, and so will both of my daughters, this particular store has lost my business. We are fortunate to have another store nearby and we will start going to that store instead.
• TW

  Taneshia Williams

  Sep 24, 2025
  5.0
  My daughter car needed a battery asap this morning. Went into this location and got helped with no hesitation. Greeted with friendly smiles and great attitudes at 7:30 am, so refreshing! Thank you to the store manager Mr Charles Spikes for swiftly and efficiently handling my situation and still got my child to school on time. Definitely gained a new customer 🩷
• CS

  Christian Stewart

  Sep 15, 2025
  1.0
  Dropped my car off in the morning for a set of tires.. the sales rep/person at the desk offered a full car inspection after I stated something small was wrong with the car. I said that would be great if they had time. Was supposed to receive a call by 4:30 but never did. Showed up just before closing for them to tell me they hadnt even started the tires because the inspection hadnt been done. Stop spending so much effort upselling and just focus on what was going to be gladly paid for. Pathetic excuse for customer service.
• TM

  Tracey Mitchell

  Sep 13, 2025
  5.0
  The store is rather large especially compared to some of the others I've been in. Nice see service
• SR

  Shalina Rivera

  Jul 31, 2025
  5.0
  Here, my son and I received first-rate customer service. We chose tire shine with the help of a man named Ray, who was incredibly patient and passionate. Additionally, he went above and beyond by demonstrating the proper application technique for tire shine. I am quite grateful to this gentlemen here. I would seek his assistance once more.

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