Business Details
About
Truck StopGas StationConvenience Store
Welcome to Pilot Travel Center in New Albany, MS!
Pilot Travel Centers LLC operates the largest network of travel centers in North America with over 900 locations in the U.S. and Canada. Pilot serves more than 1.5 million professional truck drivers, RV, EV, and auto drivers each day, offering gasoline and diesel fuels, DEF, craveable food like pizza, wings, and breakfast sandwiches, snacks, drinks, and the best coffee on the interstate™.
For pro drivers, amenities like overnight parking, reservable showers, laundry, Wi-Fi, and more make Pilot an essential part of the drive.
The Pilot™ app also features mobile fueling, online ordering, and daily offers to save you money on the road. See You Out Here™
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
1,885 reviews
5 stars
842
4 stars
467
3 stars
275
2 stars
95
1 star
206
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted severe cleanliness issues, particularly in the showers and restrooms, with reports of mold, dirt, and inadequate cleaning practices.
Customer Service
While some customers praised individual staff members for their friendliness and helpfulness, many others reported rude behavior and poor service from employees.
Food Availability
Customers frequently complained about the lack of food options, especially during late hours, with many items being unavailable or the food service being closed.
Shower Facilities
The shower facilities received significant criticism for being dirty and poorly maintained, with many customers expressing dissatisfaction with the overall hygiene.
Parking Issues
Several reviews mentioned difficulties with parking, including a cramped lot and issues with non-compliance from other drivers.
- LMLaura MurdockNov 16, 20253.0There were over 30 cars in the parking lot, blocking the fuel island and the exit. Management handled it as soon as they were notified. Only fueled, didn't shower or stay there.
- RBRichard BandaOct 21, 20251.0There are no covers for a shower toilet for a reason but at this pilot, the dirtiest restroom is the one in the shower. Its disappointing, no exceptions, they should clean previous guy's mess before letting next person into a filthy shower. They dont come free. Pilot, you can do better.
- KBKenny BSep 14, 20252.0This message is directed to the crew here at this location. I try to tip where it's deserved. I was here yesterday Sat 9/13/25 and back again Sunday 9/14/25. The cleaning crew must come in on Monday?? Management, please clean your store, it's not pleasant to leave these reviews but this location is in dire need of help. I can't tip if all you do is throw in clean towels. Please scrub the toilet and sweep out the hair from the showers at the least. I would suggest a deep cleaning and a power washer for the walls in the showers. The store floors haven't looked swept or mopped in a week. When I compare you all to the other stores that I frequent, this place ranks on the bottom teir. Be proud of what you do whatever it is for heavens sake. What if you died today? What does this all matter and why does this driver have to address my store? The reason is I notice a lack of motivation which is representative of the store cleanliness. You have to ask yourself some serious questions in life and what is this all for? Well some day before our Lord and Savior, Jesus Christ we will all have to account for our actions. He wants us to spread positivity for sure and I care because i hate not tipping. The power is in change. Change your attitude, change careers do something but this laziness when you are being paid to work is sad. Even the sign is half alive here
- ZDZee DSep 9, 20251.0You are next for a shower. Waited 2 hours to take a shower, came to find out employees ignore cleaning showers and have drivers wait hours for a shower
- AKApollo KagwaAug 26, 20251.0August 26,2025 10:14am,They made me pay $3.15 for hot water with my own cup,what ascammer
Frequently Asked Questions About Pilot Travel Center
Are there showers at this location?
For a list of locations that offer showers, please use our store locator tool at https://locations.pilotflyingj.com/search .
What is the cost of a shower?
Shower prices vary by location. We recommend reaching out to the store directly for prices by location.
Can anyone purchase a shower?
Yes, anyone can purchase a shower at our locations.
What are the rules for overnight parking?
We recommend reaching out to individual stores directly with location specific questions regarding parking.
Does this location sell propane?
For a list of RV amenities and services, please visit our website at https://pilotcompany.com/rv-services or download the Pilot app and create an RV account.
Does this location have laundry facilities?
Laundry facilities vary by location. We recommend reaching out to the store directly with these concerns or you can use our store locater tool on our website: https://locations.pilotflyingj.com/search .
What payment methods do you accept?
We accept American Express, Discover, Mastercard, Visa, EBT, Apple Pay, Google Pay, and EBT.
Does this location have a CAT scale?
Yes, all of our locations have CAT scales.
What fuel options are located here?
Please visit our website for more information on fuel options and blends: https://pilotcompany.com/fuel-prices .
Does this location have a restaurant or driver’s lounge?
Restaurants and driver’s lounges vary depending on the location. We recommend reaching out to the store directly with these inquiries or using our store locator tool on our website: https://locations.pilotflyingj.com/search .
What services does the Pilot Travel Center in New Albany offer?
Pilot Travel Center in New Albany offers gasoline, diesel, DEF, high-speed pumps, Wi-Fi, overnight parking, showers, various fresh foods, snacks, drinks, and coffee.
Are the Pilot Travel Center locations open 24/7?
Yes, the Pilot Travel Center in New Albany is open 24 hours a day, 7 days a week.
Can anyone purchase a shower at the New Albany Pilot Travel Center?
Yes, anyone can purchase a shower at Pilot Travel Center locations, including New Albany.
What payment methods are accepted at the Pilot Travel Center in New Albany?
They accept American Express, Discover, Mastercard, Visa, Apple Pay, Google Pay, and EBT.
Does the New Albany Pilot Travel Center have CAT scales?
Yes, all Pilot Travel Center locations, including New Albany, have CAT scales available.
Is propane sold at the Pilot Travel Center in New Albany?
For RV amenities like propane, it's best to check the Pilot website or app as services vary by location.
Are parking and overnight parking available at the New Albany Pilot Travel Center?
Yes, free and paid parking is available including overnight parking, but specific rules vary so contact the location directly.
What nearby eateries can I visit before or after stopping at the New Albany Pilot Travel Center?
Nearby you can find Dunkin', Tj Cinnamons, Arby's, K Kitchen, and Shop Talk Diner if you want coffee, snacks or a meal.
Which nearby gas stations or automotive services are close to the Pilot Travel Center in New Albany?
Nearby alternatives include Shell, Circle K, Kangaroo Express, 76, Eagle Fast Stop, and automotive services like DC Service Center and Lintons Wrecker Service.
What nearby financial or medical services are available around the New Albany Pilot Travel Center?
Close to the center you'll find Western Union, BancorpSouth, Cadence Bank for financial needs and Friendship Medical Clinic and Goodwin Chiropractic for medical care.