Enterprise Rent-A-Car

Reviews

• JW

  Janie Williams

  4 days ago
  5.0
  Very good crew and car.
• JP

  JoAnna Pope

  Dec 31, 2025
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Leadership & Unmatched Customer Care : Jarvis, Enterprise Byram, MS Jarvis delivered what is quite simply the best customer service experience I have ever had with a rental car company. I rented a vehicle a few days after Thanksgiving at the Enterprise location in Byram, Mississippi, during an especially demanding period. Jarvis was operating the location completely on his own, simultaneously managing incoming phone calls, vehicle pickups, drop-offs, inspections, and in-person customers. Despite the volume and pressure of the situation, he handled every interaction with remarkable ease, professionalism, and calm. At no point did he appear stressed, rushed, or distracted. My wait time was minimal, the process was seamless, and I felt genuinely valued as a customer. What truly set Jarvis apart was his commitment to going above and beyond long after the initial rental was complete. He took the extra step of providing me with his personal business card, including his direct number, and made it clear that he was available if I needed anything. A few days later, when the vehicle I had picked up showed a low tire warning, Jarvis answered my call on his day off without hesitation. Understanding that I was preparing for a four-hour drive through remote areas and dirt roads, Jarvis immediately took action. He personally called a manager he knows at the Enterprise location in Clinton, Mississippi, Aaron, and coordinated a smooth vehicle exchange while I was en route. When I arrived, everything was already handled. Aaron set me up with a newly inspected vehicle that passed all checks and was perfectly suited for the long drive ahead. The coordination, care, and foresight shown by Jarvis ensured my safety, peace of mind, and confidence throughout the entire journey. The replacement vehicle performed flawlessly, and I was able to complete my travels without a single issue. Jarvis exemplifies exceptional leadership, accountability, and customer advocacy. His professionalism, responsiveness, and personal investment in the customer experience reflect the highest standards of the Enterprise brand. This was, without question, the best rental car experience I have ever had, and Enterprise is extremely fortunate to have Jarvis representing the company.
• TB

  Tiffany Blackmon

  Dec 23, 2025
  5.0
  Great customer service and helpful.
• JM

  Jack McDaniel

  Dec 17, 2025
  1.0
  Reserved an SUV online a week before pickup. Called the morning of pickup and Enterprise had no SUV for me. Enterprise had no clue if they would get a vehicle for me nor did they offer any solutions.
• DM

  denice morgan

  Dec 16, 2025
  5.0
  Enjoyed it 👍Wished that we could had it longer. The ride was smooth sailing and the appears of the car drew lots of attention. This will be my choice of place to rent a car from. The customer service was excellent.

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