Enterprise Rent-A-Car

Reviews

• AM

  A Martin

  Jan 1, 2026
  5.0
  Love this place its the only place I rent and thanks to gary with incredible customers service.
• JP

  JoAnna Pope

  Dec 31, 2025
  5.0
  ⭐⭐⭐⭐⭐ Exemplary Leadership, Cross-District Collaboration & Enterprise Brand Stewardship Jarvis, Area Manager, Jackson, MS Region; Aaron, Branch Manager, Clinton, MS; Garrett Branch Manager, Byram, MS My recent Enterprise rental experience reflects an exceptional standard of leadership, operational excellence, and customer advocacy across multiple Mississippi locations. The coordinated efforts of Jarvis, Aaron, and Garrett demonstrate not only outstanding individual performance, but also the kind of cross-branch collaboration and decision-making that directly strengthens Enterprise’s brand, customer retention, and risk mitigation. The experience began at the Enterprise branch in Byram, Mississippi, where Jarvis, Area Manager for the Jackson, MS region, was operating the location independently during a high-volume, post-holiday period. He simultaneously managed incoming calls, vehicle pickups and returns, inspections, and in-person customers with notable efficiency and composure. Despite the operational load, service quality remained uncompromised. My wait time was minimal, communication was clear, and the customer experience was smooth and professional from start to finish. Jarvis’s leadership extended well beyond the initial rental. He proactively provided his personal business card and direct contact information, reinforcing accountability and trust. When a low tire alert appeared on the vehicle days later, Jarvis responded immediately, answering my call on his scheduled day off. Recognizing the safety implications of an upcoming four-hour drive through remote and unpaved areas, he took decisive action to ensure continuity of service and customer safety. Jarvis personally coordinated with Aaron, Branch Manager at the Clinton, Mississippi location, calling ahead to facilitate a seamless vehicle exchange while I was en route. Upon arrival, Aaron had already prepared a newly inspected vehicle that passed all operational checks and was appropriate for extended travel. The handoff was efficient, professional, and executed without disruption. The replacement vehicle performed flawlessly for over 25 days, eliminating any additional service needs and reinforcing Enterprise’s operational reliability. As the rental period concluded, Garrett, Branch Manager at the Byram location, further demonstrated Enterprise’s commitment to customer-centric solutions. He clearly confirmed and documented approval for a one-way return to the New Orleans airport, despite the original contract specifying a different return location outside of the Louisiana district. His clarity, responsiveness, and assurance enabled a smooth drop-off by my spouse, preventing unnecessary friction or escalation. Collectively, Jarvis, Aaron, and Garrett exemplify Enterprise’s leadership values: accountability, proactive problem-solving, cross-location collaboration, and customer advocacy. Their actions mitigated operational risk, ensured customer safety, and delivered a consistently high-quality experience across multiple branches and districts. This level of ownership and professionalism reflects performance well above standard expectations and merits formal recognition. Enterprise is well-served by leaders of this caliber. Their performance directly supports customer loyalty, brand trust, and long-term business value.
• CT

  Corey Taylor

  Dec 30, 2025
  5.0
  Great service 👏
• MW

  melissa whigham

  Dec 12, 2025
  5.0
  Exceptionally great at what they do. They go above and beyond the call of duty.
• AL

  Andree Lizana

  Nov 8, 2025
  5.0
  TJ was very professional and friendly. TJ took care of us quickly. TJ did and excellent job.

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