Enterprise Rent-A-Car

3.9
504 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

1010 South State Street, Jackson, MS
39201, United States
(601) 948-0062
https://www.enterprise.com/en/car-rental/locations/us/ms/downtown-jackson-5534.html
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About

Car Rental AgencyVan Rental
Need a rental car in Jackson, MS? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Downtown Jackson location today.

Location

Enterprise Rent-A-Car
1010 South State Street, Jackson, MS
39201, United States

Hours

Reviews

3.9
504 reviews
5 stars
287
4 stars
66
3 stars
29
2 stars
35
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported poor service, long wait times, and unprofessional behavior from employees.

Vehicle Availability

Numerous reviews highlighted issues with vehicle availability, including customers being told their reserved cars were not ready or available.

Rental Process

Customers frequently mentioned long wait times for both pickup and drop-off, with some waiting over two hours despite having reservations.

Mixed Experiences

Several customers had positive experiences with specific employees, but many others reported dissatisfaction with the overall service and management.

Communication Issues

Customers expressed frustration with the lack of clear communication regarding reservations, vehicle availability, and company policies.
  • CW
    candy west
    Nov 13, 2025
    4.0
    The rental of the car was a quick and easy. The car was very clean and reliable. The only issue that I am having is that I have to wait 5 -10 business days to get my $300 deposit back
  • KL
    Ken Las
    Oct 29, 2025
    5.0
    Was a very good experience and would highly recommend to all my family and friends!!
  • LV
    LaTerence Varnado
    Oct 26, 2025
    1.0
    My elderly mother had to rent a car after an accident. The next day it had a mechanical issue. Instead of swapping the car, they told my mom SHE gas to drive THEIR car to the shop to get it fixed. Then they had her drive the car over to another location to swap. Where in corporate policy does it say the customer becomes the employee and takes cares of THEIR faulty equipment? It’s a detriment to safety and it’s completely outrageous to send a customer to take care of YOUR repair responsibilities
  • VP
    vicki post
    Oct 25, 2025
    4.0
    Employee picked us up at Amtrak station which we very much appreciated. Vehicle had maintenance issues that we feel should have been taken care of but we didn’t realize until we had left the rental company.
  • DM
    Dr. Mahdee Muhammad
    Oct 11, 2025
    1.0
    They wouldn't pick me up so I had to pay for a taxi .. Only to get there and be told a lie about them not accepting bank cards from out of state. Rental was $200 and a $800 is just that $800 be it bank card or credit. However I got the black person treatment here . Had to pay for another taxi to go rent a car at the airport ..
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Downtown Jackson offer?

Enterprise Rent-A-Car in Downtown Jackson offers car rentals, van rentals, luxury car rentals, and airport pick-up services with a wide range of vehicle options and flexible rental terms.

Where is Enterprise Rent-A-Car located in Jackson, MS?

Enterprise Rent-A-Car is located at 1010 South State Street, Jackson, MS, 39201, USA.