Budget Car and Truck Rental

Reviews

• SC

  Sean Carpenter

  Sep 29, 2025
  1.0
  Poorly run business
• LB

  Lauren Bogart

  Sep 29, 2025
  1.0
  Arrived to pick up rental after a phone call 15 min earlier of them confirming the reservation and telling me they had the car. When I get there not only do they NOT have the car, I am being asked to WAIT until they drive it down from BARTLETT. Do NOT use this location!!!
• JG

  Jackie Guin

  Sep 24, 2025
  5.0
  Nisha, the lady at the Bullfrog Corner location, is absolutely the best. She made our experience a pleasure. Highest marks and a generous bonus should come her way. She is a blessing!
• AG

  Allison Grace

  Sep 18, 2025
  1.0
  Reserved a rental through the website on September 11, 2025. Received not only a confirmation email, but also an email for a pick up reminder. Drove there only to be told that there were no vehicles available. Why allow reservations online, and even go as far as taking payment and sending notifications to say the rental is ready for pick up?? Makes zero sense. Add on the fact that I’m having to go back and dispute the charge since they didn’t cancel it while they were telling us they had no vehicles at all, and I’m livid.
• KF

  Kim Foster

  Jul 15, 2025
  1.0
  My recent experience with Budget Rental Car, involved misleading pricing, poor customer service, and the failure to return a $194.20 hold that I was assured would be refunded. When I booked the rental, I was told that the total cost would be $257.75. I paid this amount in full with the understanding that an additional $194.20 hold would be placed on my card temporarily and refunded upon return of the vehicle. However, the total charge to my account ended up being $451.95, and I was never refunded the $194.20 hold, despite being told otherwise at the time of rental. When I contacted Budget customer service to resolve this issue, I was falsely told that the additional charge was due to insurance. This is not accurate, as I have my own personal insurance and declined any additional coverage at the time of rental. This experience was not only misleading but also unprofessional. Had I known the total cost would be over $450, I would have gone with my existing reservation at Enterprise. The location I visited provided poor service, and the misrepresentation of costs is unacceptable. I am requesting an immediate refund of the $194.20 that was improperly withheld and a written explanation for this overcharge. I requested that the company respond within 7 business days before I escalate this complaint to consumer protection agencies and consider taking further action.

Frequently Asked Questions About Budget Car and Truck Rental