Pine Belt Ford

Reviews

• BB

  Bigfish

  Nov 12, 2025
  2.0
  Chance the salesman was great. I would definitely like to deal with him again. The finance guy was not so great. The shockingly rude greeting I got was uncalled for and the attempts to run credit made it a bad experience. Overall I think Pine Belt is a good place to purchase a vehicle. They always have a big selection of vehicles. When it comes to the finance guy repeated attempts to run credit left an untrustworthy impression
• RG

  Randall Green

  Nov 4, 2025
  3.0
  I had my 2024 F350 serviced, the staff is friendly and courteous. I called and made an appointment for an oil change before and was quoted a price for the job, the truck was purchased from Pine Belt so they had the details. I arrived early to their bright and clean service center and they started the service when I arrived which was great. At checkout the price was higher than quoted because the 2024 trucks require 2 more quarts of oil than early models. I requested the price to service my 2024 not an earlier model. I know the tire rotation was preformed since the F350 has different pressures for the tires on the front or rear axles that were not adjusted for their new locations. The inspection report had "alignment needed" checked as passed making me wonder if the alignment was correct or not. Upon inquiring I found "alignment needed" passing means the alignment is good. I also received a bonus shop towel in the center console. All of this and I will still return.
• KL

  Kevin LeCount

  Nov 4, 2025
  5.0
  I had an outstanding experience with the Pine Belt Ford service department. They went above and beyond in every way. After calling to schedule two safety recalls, they arranged to have the work done the very same day — and even came directly to my house to complete it! The entire process was fast, convenient, and completely hassle-free. The technician was professional, courteous, and made sure everything was handled perfectly. It’s rare these days to find customer service this prompt and accommodating. I truly appreciate their commitment to keeping customers safe and making things as easy as possible. Pine Belt Ford has definitely earned my trust and future business — highly recommend their service department!
• KW

  Karen Williams

  Nov 4, 2025
  1.0
  Purchased 4 Toyo tires from dealership on 10/23/25-did not receive an itemized bill only a receipt for the amount of $1223.84 that I paid. Total stated by Sarah in Fast Lane was supposed to be $1215. total-when questioned she did not include Shop Supplies. Rusty in Service refused to send me an itemized bill when I called the next day to complain-still have not received an itemized bill for the tires I paid $1223.84. Also did not report new tires installed to Carfax-getting notices that I need to have my tires rotated and possible replaced.
• TJ

  Terri Johnson

  Nov 3, 2025
  2.0
  Update 11/04/2025: I stopped by the dealership and they are working with me to fix the issues. Cody, was very helpful. I will let you all know how it turns out. ------------------------------------------------------------------------------------------------------- 11/03/2025 I purchased a used Blue Certified GMC Acadia from Pine Belt Ford on October 6th. Within just 11 days, the check engine light came on. The dealership sent my vehicle to Pine Belt Chevrolet for repairs, where it was kept for 12 days. I appreciate that they did provide a loaner vehicle during that time. Before getting my car back, I spoke with the Sales Manager and explained everything that had happened. He acknowledged my frustration, agreed that 12 days was a long time, and assured me that he would extend my 14-day return policy a few extra days and to contact him if I had any further problems. Unfortunately, the weekend after I got my vehicle back, I began noticing several more issues — a water ring around the sunroof, crackling in the headliner when pressed, a loud noise when turning on the heater, and the most concerning, a loud noise and vibration through the entire car when accelerating. I called the dealership at 8:00 a.m. Monday morning and was told the Sales Manager was with a client. I left a message. I called again at 9:45 a.m., was told the same thing, and left another message. I also sent an email at 10:50 a.m. and as of now, have received no call or email response. I’m very dissatisfied and disappointed. I really love the car and wanted to be happy with my purchase, but the lack of communication and ongoing problems have made this experience extremely frustrating.

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