Bill Russell Ford Lincoln

Reviews

• AT

  Adrienne Tate

  2 days ago
  5.0
  The two young guys that checked me in and brought me my vehicle to work. Awesome experience the nicest young guys I've come in contact with in a long time.
• TM

  Thomas Moore

  6 days ago
  5.0
  My thanks to Jeff and the rest of the service team for taking such good care of my truck... Well done!
• JK

  Josh King

  Apr 22, 2026
  5.0
  Good service and fast and good people and I'm glad I came in. Good job
• LR

  Lisa Reid

  Apr 16, 2026
  2.0
  My daughter is a student at MSU and she has used Bill Russell Ford in the past with wonderful service. The service department was fast, reliable and the service provided dependable service, which is very important to a parent whose child is 1800 miles away without any family nearby. She started having trouble with her radio screen not turning off and running her battery down leaving her stranded. So it was a no brainer to send her back for them to diagnose the issue while taking care of a recall and an oil change (tire rotation is a service provided when getting the oil changed). When diagnostics were ran several error codes came up, one of which was the radio, and apparently the AC as well, even though there hasn’t been any issues with the AC controls. The truck does have a professionally installed Alpine ixl-407 radio. After several days of fumbling it was decided that the truck has an aftermarket radio which happens to be the cause of the issue and after nearly 2 weeks they were unable to fix the issue. Solution is we would need to take the truck to an audio specialist where it would be very time consuming and costly. I paid so she could pickup after hours. After driving back 40ish miles back to school she realized that her truck was going doing the road as if out of alignment which was not an issue before. I had her call the dealership to see if they would take care of the issue where she was told that the dealership did not cause that problem. So she took it to a tire shop in town where we paid to have them in fact say that the truck was not out of alignment but the tires were placed on the truck in the wrong place causing the truck to display out of alignment issues. Then took the truck to an audio specialist who took 30 mins to fix a wiring issue. Now we are left with AC controls not working properly. The Alpine radio was installed with a Ford supplied factory trim package where the AC controls were moved over to the new hardware. We have been dealing with this issue of over 3 weeks now. I’m frustrated with the dealership not wanting to repair the AC controls issue responsibly since the controls were working properly BEFORE arriving at the dealership. I truly believe that businesses should be given an opportunity to correct an issue responsibly without all of the run around. I will update this review to reflect the final outcome.
• WR

  Weslyn Reynolds

  Apr 5, 2026
  5.0
  In out quickly Professionally treated with accurate information and care Totally will make them my go to service center

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