Budget Towing

3.8
176 reviews

About

Towing Service Station
Budget Towing provides 24/7 emergency towing services, roadside assistance, vehicle storage and abandoned vehicle removal services to the Wentzville, MO area.

Location

Budget Towing
425 Luetkenhaus Blvd, Wentzville, MO
63385, United States

Hours

Reviews

3.8
176 reviews
5 stars
104
4 stars
15
3 stars
8
2 stars
7
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced rude or unhelpful interactions with staff, particularly in the front office.

Response Time

While some customers praised the quick response times, others reported long waits and poor communication regarding service delays.

Professionalism

Several reviews highlighted the professionalism and helpfulness of the tow truck drivers, contrasting with negative experiences related to office staff.

Pricing Concerns

Customers expressed dissatisfaction with perceived high prices and unclear billing practices, leading to frustration.

Mixed Experiences

Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues.
  • PZ
    Patrick Z
    Dec 26, 2025
    5.0
    Outstanding experience with this company after a disastrous breakdown in unfamiliar territory during holiday travel. The girl on dispatch (Leah?) was very patient and helpful with getting the ball rolling on EVERYTHING. The tow truck driver was prompt and efficient, to say the least. He definitely made a very difficult job look easy. And the price for service (especially under the circumstances), was more than fair. Thanks for everything Budget Towing!
  • JM
    James McAffie
    Dec 4, 2025
    1.0
    I simply called to ask them if they could help me get my car towed back from the shop to my house. I tried to explain AAA towes the car to the shop and I needed someone to tow it back to my home. I was trying to explain the situation to the lady that answered at budget towing, she automatically wasn't trying to hear what I had to say tried saying I had an attitude and this and that, act like that she can be little me and treat me like crap because of the way I talk over the phone. I even said no, I'm not frustrated at anyone, I'm just trying to get my car back and she was a total you know what and I don't want to go through them ever again.I don't recommend them to anybody. They take their clientele for granted. They've been in Wentzville forever and they're in the Wentzville family, and if they don't like one person in your family, they don't like you. Thank you. Hope this help somebody.
  • GG
    George Graver
    Oct 15, 2025
    5.0
    Close fast efficient Thanks
  • GA
    Greg Anglin
    Sep 10, 2025
    1.0
    Front office people are rude and talk to you like you're stupid. Some of their procedures feel like it's impossible to get your car out of their lot while they rack up the storage fees. I'm ashamed that the city of Wentzville has a contract with them. My mother was in a car wreck and the city had her car towed here. Almost a week of jumping through hoops to get no where. Stay far away as possible from this leech of a company.
  • DB
    Daniel Buechner
    Aug 15, 2025
    5.0
    Driver was excellent took really good care of car of my baby.

Frequently Asked Questions About Budget Towing

What services does Budget Towing offer?

Budget Towing provides 24/7 emergency towing, roadside assistance, vehicle storage, abandoned vehicle removal, vehicle unlocks, and junk car towing services.

Is Budget Towing available 24/7 for emergency services?

Yes, Budget Towing offers 24/7 emergency towing services, ensuring help is available anytime.