Business Details
About
Towing Service Station
Budget Towing provides 24/7 emergency towing services, roadside assistance, vehicle storage and abandoned vehicle removal services to the Wentzville, MO area.
Location
Hours
Reviews
3.8
176 reviews
5 stars
104
4 stars
15
3 stars
8
2 stars
7
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude or unhelpful interactions with staff, particularly in the front office.
Response Time
While some customers praised the quick response times, others reported long waits and poor communication regarding service delays.
Professionalism
Several reviews highlighted the professionalism and helpfulness of the tow truck drivers, contrasting with negative experiences related to office staff.
Pricing Concerns
Customers expressed dissatisfaction with perceived high prices and unclear billing practices, leading to frustration.
Mixed Experiences
Overall, experiences varied widely, with some customers having positive interactions while others reported significant issues.
- PZPatrick ZDec 26, 20255.0Outstanding experience with this company after a disastrous breakdown in unfamiliar territory during holiday travel. The girl on dispatch (Leah?) was very patient and helpful with getting the ball rolling on EVERYTHING. The tow truck driver was prompt and efficient, to say the least. He definitely made a very difficult job look easy. And the price for service (especially under the circumstances), was more than fair. Thanks for everything Budget Towing!
- JMJames McAffieDec 4, 20251.0I simply called to ask them if they could help me get my car towed back from the shop to my house. I tried to explain AAA towes the car to the shop and I needed someone to tow it back to my home. I was trying to explain the situation to the lady that answered at budget towing, she automatically wasn't trying to hear what I had to say tried saying I had an attitude and this and that, act like that she can be little me and treat me like crap because of the way I talk over the phone. I even said no, I'm not frustrated at anyone, I'm just trying to get my car back and she was a total you know what and I don't want to go through them ever again.I don't recommend them to anybody. They take their clientele for granted. They've been in Wentzville forever and they're in the Wentzville family, and if they don't like one person in your family, they don't like you. Thank you. Hope this help somebody.
- GGGeorge GraverOct 15, 20255.0Close fast efficient Thanks
- GAGreg AnglinSep 10, 20251.0Front office people are rude and talk to you like you're stupid. Some of their procedures feel like it's impossible to get your car out of their lot while they rack up the storage fees. I'm ashamed that the city of Wentzville has a contract with them. My mother was in a car wreck and the city had her car towed here. Almost a week of jumping through hoops to get no where. Stay far away as possible from this leech of a company.
- DBDaniel BuechnerAug 15, 20255.0Driver was excellent took really good care of car of my baby.
Frequently Asked Questions About Budget Towing
What services does Budget Towing offer?
Budget Towing provides 24/7 emergency towing, roadside assistance, vehicle storage, abandoned vehicle removal, vehicle unlocks, and junk car towing services.
Is Budget Towing available 24/7 for emergency services?
Yes, Budget Towing offers 24/7 emergency towing services, ensuring help is available anytime.
Where is Budget Towing located?
Budget Towing is located at 425 Luetkenhaus Blvd, Wentzville, MO 63385, USA.
How can I contact Budget Towing for assistance?
You can call Budget Towing at +1 636-332-1200 or email them at budgettowing425@gmail.com.
What payment methods does Budget Towing accept?
Budget Towing accepts Mastercard and Visa for payments.
Is Budget Towing affiliated with any organizations?
Yes, Budget Towing is a preferred provider for AAA, a member of the Towing & Recovery Association of America, and has received the Better Business Bureau Torch Award.
Are there any nearby automotive repair or towing services to Budget Towing?
Nearby automotive services include Rodlin Enterprises and Harris Auto and Tire, which offer towing, automotive repairs, and roadside assistance.
Which nearby transportation options can help customers reach Budget Towing?
The Greyhound Bus station nearby provides bus transportation options that customers can use to access Budget Towing.
What nearby places can customers visit before or after using Budget Towing services?
Customers might visit The Tattooed Dog for burgers, Revival Hair Studio for beauty services, or Hawk's Nest convenience and liquor store nearby.
How long has Budget Towing been serving the Wentzville area?
Budget Towing was established in 1993 and has been serving the Wentzville area since then.