Many customers praised the friendly, helpful, and knowledgeable staff, highlighting their willingness to explain services and accommodate urgent requests.
Efficiency
Customers frequently noted quick service and timely completion of repairs, often without appointments, which contributed to positive experiences.
Pricing Transparency
Several reviews mentioned issues with pricing estimates and unexpected charges, indicating a need for clearer communication regarding costs.
Quality of Work
While many customers were satisfied with the quality of repairs and services, there were some complaints about unresolved issues after service, suggesting inconsistency in work quality.
Cleanliness and Environment
Customers appreciated the clean facilities and comfortable waiting areas, enhancing their overall experience.
BN
Barry Nicholson
Dec 5, 2025
5.0
Fantastic place. I blew a tire on I44 just a mile from them. They were able to find a replacement tire almost instantly and in just less than an hour. The alignment was perfect and the tire was a very high quality tire. While I was there I watched them take care of other customers. They were amazing! If you need a good tire for a great price, go here! If google let us put twelves stars on a review I would for Dobbs.
AR
Anstes Robinson
Nov 18, 2025
5.0
Yesterday, I stopped by the Dobbs location on Laclede Station Road to get my serpentine belt replaced. The old one was 16 years old and had over 224,000 miles on it. It was beginning to show signs of wear and cracks on it. Steve, the retail sales manager and another sales person behind the counter were very courteous and professional in explaining to me all of the work necessary to be done to replace my old belt and put a new one on. After the work was completed, they went over the bill, and explained to me in detail all of the charges and warranties. The pricing was much more reasonable here in comparison to dealership prices. By the way, they also gave me the 10% discount which is good for the month of November. I was happy about that. Take care and keep up the good work! Happy holidays to all!
MB
Michael J Bahr
Nov 14, 2025
5.0
I was visiting STL from out of town when, on a Saturday, the check engine light was blinking. They looked at the car in a timely manner, helped me get to where I was going, and completely fixed the problem. We made it home safely. Well done!
GG
George Grissom
Oct 28, 2025
5.0
Had a flat. They got me in right away. Very clean place. Nice staff.
LA
L. D. Allen
Oct 28, 2025
5.0
Great service at the Yorkshire location. I’ve had terrible experience with auto mechanics over the past few months and stopped by Dobbs for a second opinion. The service was informative, the technicians and staff were friendly and explained everything, and I will be frequenting this location.