Enterprise Rent-A-Car

3.9
243 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Washington, MO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Washington location today.

Location

Enterprise Rent-A-Car
2004 Phoenix Center, Washington, MO
63090, United States

Hours

Reviews

3.9
243 reviews
5 stars
150
4 stars
25
3 stars
13
2 stars
6
1 star
49

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of experiences with customer service, with some praising the staff's professionalism and friendliness, while others report rudeness and unhelpfulness.

Reservation Issues

Numerous customers experienced problems with vehicle availability despite having confirmed reservations, leading to frustration and cancellations.

Vehicle Quality

Many reviews highlight the good condition and cleanliness of the rental vehicles, although some noted issues with cleanliness upon pickup.

Communication Problems

Customers reported difficulties with phone communication, including long hold times and lack of follow-up regarding reservations.

Location Praise

The Washington, MO location received consistent praise for its staff and service, with several customers expressing loyalty to this specific branch.
  • PO
    paul oberlohr
    5 days ago
    4.0
    Had a good experience at Washington missouri. I would shop around if you rent from enterprise rolla missouri was $300 more for the same car that Washington missouri had
  • BE
    Bil Evans
    Nov 16, 2025
    5.0
    Had another great experience at the Washington MO Enterprise location. They aren’t the closest location but their quality of service is worth the extra drive.
  • KR
    Kristen Reifsteck
    Oct 11, 2025
    1.0
    Rented a car, or tried to and they didn’t have a rental. When asked why I didn’t receive a call the staff instantly got rude and asked if I wanted to see his system. I had to provide all of that information to make the reservation. If there were other closer options I would not recommend Enterprise.
  • RK
    Richard Krenning
    Oct 11, 2025
    3.0
    enterprise gave us a great price a. reliable car they just need to train their employees better they couldn't tell me even on how to turn the radio on. we had to learn how to operate all the accessories on our own. With more knowledgeable employees it would have made it more enjoyable trip.⁹
  • JG
    Junita Gillaspy
    Sep 30, 2025
    1.0
    I was just told that if I'm paying with a debit card, I have to provide a utility bill in my name matching my address. The address on my license has to match as well. Utility bill is in my landlord's name, nor do I have a credit card as alternate payment. I WAS TOLD THIS THE DAY BEFORE I'M SUPPOSED TO MAKE A 13HR TRIP. I have reservations made that can't be refunded at this point. Absolutely terrible.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Washington, MO offer?

Enterprise Rent-A-Car offers a wide range of vehicles including cars, vans, and luxury rentals along with flexible rental options and airport pick-up services.

Where is the Enterprise Rent-A-Car location in Washington, MO?

The Enterprise Rent-A-Car location is at 2004 Phoenix Center, Washington, MO 63090, USA.