Enterprise Rent-A-Car

Reviews

• TO

  Thomas Olton

  Apr 3, 2026
  5.0
  Marcus at the Downtown St. Louis location is the best. These smaller offices are often a bit of a wildcard when it comes to vehicle availability. When I visited recently there were issues with the all the available cars, but Marcus got a car clean and ready to go in no time. His effort was apparent and sincerely appreciated.
• DD

  debbie duncan

  Feb 25, 2026
  1.0
  I arrived for a 9am pickup at 840am. The lady working there was in the back on her phone, came out, called another office, nobody answered, so she said she would try again, bc she said the car had t9 be delivered. When she finally got through to the other office, she told me it would be five to eight minutes. That was at 845. At 930 I checked back in after several times to overhear the other office manager say that I had to understand (things happen, short staffed, busy). No, I don't. And that was rude. Don't pick up a car here; go to the airport location.
• AP

  Adrian Paulus

  Jan 15, 2026
  1.0
  make a reservation at 10 am. they call me and say the car is not ready. then what’s the reservation for?! if you can’t provide then dont take any more reservations! the staff don’t know anything about reservations, they say reservations are from the headquarters, they just there in the store.
• SB

  Sandra Brisben

  May 15, 2025
  2.0
  Last week I arrived via train and walked 30 min to this office for a 4pm car rental pick up. I was met with a sign that said "We are temporarily away assisting another customer." What the sign SHOULD have said is that they were CLOSED. No courtesy call to let me know to go to the other office. After waiting a few minutes, I called the number on the sign. The number took me to Enterprise customer service phone tree. After being transferred several times I was finally able to contact the 2233 Washington office. They immediately came to pick me up. Apparently the first office was CLOSED due to lack of staffing. 2nd office was courteous and professional. The car I was given had a suffocating air freshener/cleaning solution and a cracked windshield. I had to drive with the windows open because of the strong air freshener that smell never subsided in the 24 hour rental. Enterprise apparently offers courtesy pick ups and drop offs, that was never offered. I didn't feel I could impose on the staff for a ride to the train station because they were short staffed again and their office was packed with customers. Not the best experience.