Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Customers consistently praised the staff for being friendly and professional.
Service Quality
Many reviews indicated a decline in service quality, with complaints about missed cleaning spots and inadequate attention to detail.
Value for Money
Several customers felt that the prices charged were not justified by the quality of service received.
Management Response
Some customers noted that management was responsive to complaints, but others felt that accountability was lacking.
Operational Changes
Customers expressed dissatisfaction with recent changes in service policies, such as no longer offering hand drying and requiring customers to stay in their vehicles.
TM
Trish McGuire
Nov 6, 2025
4.0
Very confused about checking in and paying. Ready to enter wash and guy knocks on window? Dryers don't dry car very well.
DD
Drmordica
Oct 8, 2025
5.0
Staff is always friendly. I accidentally thought they closed at 9pm. Rolled up at 7:15pm (closed at 7) and they didn’t say a word and still let us go through the wash. Thank you guys!
KK
K
Aug 22, 2025
5.0
Waterway has a well oiled machine at this location. They handle interior vacuum/wipe down and exterior car wash/wipe down. They also offer gas.
KS
Karin Summerland
Aug 22, 2025
5.0
Efficient service and amazing staff
N3
NOMAD 314
Aug 6, 2025
5.0
All of the employees make you feel valued and welcome to bring your car in any and every time. They also work hard in the very hot and humid days. Please remember to tip these folks