Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Many customers reported inconsistent service quality, with several noting missed spots and inadequate cleaning despite paying for full service.
Customer Service
Staff were frequently described as friendly and helpful, although some customers experienced poor management responses to complaints.
Pricing Concerns
Several reviews mentioned dissatisfaction with rising prices and perceived lack of value for the services provided.
Operational Changes
Customers expressed frustration over recent changes in service procedures, such as no longer offering hand drying and requiring customers to stay in their vehicles during washes.
Mixed Experiences
While some customers praised the thoroughness of the cleaning, others reported significant issues, leading to a divide in overall satisfaction.
TM
Trish McGuire
Nov 6, 2025
4.0
Very confused about checking in and paying. Ready to enter wash and guy knocks on window? Dryers don't dry car very well.
DD
Drmordica
Oct 8, 2025
5.0
Staff is always friendly. I accidentally thought they closed at 9pm. Rolled up at 7:15pm (closed at 7) and they didn’t say a word and still let us go through the wash. Thank you guys!
KK
K
Aug 22, 2025
5.0
Waterway has a well oiled machine at this location. They handle interior vacuum/wipe down and exterior car wash/wipe down. They also offer gas.
KS
Karin Summerland
Aug 22, 2025
5.0
Efficient service and amazing staff
N3
NOMAD 314
Aug 6, 2025
5.0
All of the employees make you feel valued and welcome to bring your car in any and every time. They also work hard in the very hot and humid days. Please remember to tip these folks