Business Details
About
Car WashGas StationWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
4.1
464 reviews
5 stars
286
4 stars
61
3 stars
30
2 stars
30
1 star
57
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported inconsistent service quality, with several noting missed spots and inadequate cleaning despite paying for full service.
Customer Service
Staff were frequently described as friendly and helpful, although some customers experienced poor management responses to complaints.
Pricing Concerns
Several reviews mentioned dissatisfaction with rising prices and perceived lack of value for the services provided.
Operational Changes
Customers expressed frustration over recent changes in service procedures, such as no longer offering hand drying and requiring customers to stay in their vehicles during washes.
Mixed Experiences
While some customers praised the thoroughness of the cleaning, others reported significant issues, leading to a divide in overall satisfaction.
- TMTrish McGuireNov 6, 20254.0Very confused about checking in and paying. Ready to enter wash and guy knocks on window? Dryers don't dry car very well.
- DDDrmordicaOct 8, 20255.0Staff is always friendly. I accidentally thought they closed at 9pm. Rolled up at 7:15pm (closed at 7) and they didn’t say a word and still let us go through the wash. Thank you guys!
- KKKAug 22, 20255.0Waterway has a well oiled machine at this location. They handle interior vacuum/wipe down and exterior car wash/wipe down. They also offer gas.
- KSKarin SummerlandAug 22, 20255.0Efficient service and amazing staff
- N3NOMAD 314Aug 6, 20255.0All of the employees make you feel valued and welcome to bring your car in any and every time. They also work hard in the very hot and humid days. Please remember to tip these folks
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash provide?
Waterway Carwash offers full-service car wash, major brand gasoline, snacks, drinks, and other convenient merchandise.
What are the operating hours of Waterway Carwash in St. Louis?
Waterway Carwash is open daily from 7:00 AM to 7:00 PM.
Where is Waterway Carwash located?
Waterway Carwash is located at 7201 Watson Rd, St. Louis, MO 63119, US.
What payment options are accepted at Waterway Carwash?
Waterway Carwash accepts American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for individuals with disabilities?
Yes, Waterway Carwash has wheelchair accessible entrance, parking, seating, and restrooms.
How can I contact Waterway Carwash customer service?
You can contact customer service via email at customerservice@waterway.com or by phone at +1 314-352-4966.
Does Waterway Carwash offer any membership or subscription services?
Yes, they offer an unlimited car wash membership called 'Clean Car Club'.
What nearby gas stations can customers visit around Waterway Carwash?
Nearby, customers can visit Waterway Fuels and BP gas stations for automotive fuel and services.
Are there any food options near Waterway Carwash?
Yes, Taco Bell and Pizza Hut Express are nearby fast food restaurants where customers can grab a meal before or after their car wash.
What other automotive services are close to Waterway Carwash?
Nearby automotive services include Car-X Tire & Auto, Car-X Auto Service, and Jiffy Lube for repairs, tire services, and oil changes.