Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Many customers reported dissatisfaction with the quality of the car wash, citing missed spots and inadequate cleaning.
Customer Service
While some reviews praised the friendly and helpful staff, others noted poor management responses to complaints.
Pricing Concerns
Several customers expressed frustration over rising prices and perceived lack of value for the services provided.
Operational Changes
Customers were unhappy with recent changes in service procedures, such as no longer offering hand drying and requiring customers to stay in their vehicles.
SM
Sharon McGuirk
Feb 16, 2026
5.0
It was grand.
UJ
ulysses jeffries
Jan 15, 2026
2.0
To much money for the half witted job they did
TM
Trish McGuire
Nov 6, 2025
4.0
Very confused about checking in and paying. Ready to enter wash and guy knocks on window? Dryers don't dry car very well.
DD
Drmordica
Oct 8, 2025
5.0
Staff is always friendly. I accidentally thought they closed at 9pm. Rolled up at 7:15pm (closed at 7) and they didn’t say a word and still let us go through the wash. Thank you guys!
TC
Tim C
Mar 7, 2025
2.0
$10 for a car wash and they don't even let you vacuum your own car at the end. Yikes