Ackerman Toyota

Reviews

• SB

  Sylvia Bidwell

  Feb 13, 2026
  5.0
  Ryan O'Leary is absolutely the best. He listens and makes sure you get the vehicle you want.
• OG

  Obi Griffith

  Feb 13, 2026
  5.0
  It's a car dealership and everything that comes with. But in my experience it's at the very best end of the spectrum. We bought our new sienna van here. There were no surprises. We got exactly what we asked for at the agreed price and on time. Financing was also reasonable and helpful. The service department has been very professional, proactive and helpful. They'll even call a Lyft for you on their dime. Would buy a car here again.
• ZR

  Zachary Rohman

  Feb 12, 2026
  2.0
  Overpriced. And bad negotiation with Brad. I was ready to buy a car. The car I wanted was 160,000 mi that had been in two accidents. It's not like it was top tier. But compared to other sales in the area, the car was overpriced by at least $2,000 to $3,000. I went back and forth in negotiations and we were $800 away. He didn't offer to go to the manager again. If I would have gotten the deal I wanted, I would have been right in the middle of Kelley Blue book at the end of the day. I didn't ask for the best possible Kelley Blue book price. I just wanted something in the middle. I will say they were using my trade-in and just bumping up the value to get me as close as possible, but even then I was pretty much outside of Kelley Blue book range entirely and that's after negotiating like 2000 extra dollars off. That just shows they were overpriced by almost $3,000. I went to another dealership and got the same model of car two years newer in similar mileage for thousands less. And now I'm much happier. Tell Brad he didn't just miss a sale because he was too prideful to go into the managers office. He also gave a customer a very bad experience! (PS: I live nearly 2 hours away so yes we did negotiate over the phone. But I saw the car through video chat. I was 100% going to buy the car. But you just have to be willing to at least negotiate to the "average" rate. If you get greedy, not only will a customer be upset and leave a bad review. But you will lose a really good sale you could have gotten. Now I can drive this 2016 around instead of the 2014 and I can feel a lot better about it knowing I paid $2,000 less
• JB

  Jake B

  Jan 31, 2026
  5.0
  I had a semi throw something in front of my car that I couldn’t avoid, after running it over my tire immediately went flat. I called the service department and they said they would put my spare on for me at no cost. I’ve never been there before or bought from them but they made a stressful situation a lot better. I greatly appreciate the kindness.
• JS

  Jodi Seals

  Jan 24, 2026
  1.0
  Update: I finally got a response from Bryan the manager after multiple attempts and despite their response to this review he was not at all willing to discuss it and said “they never refund the deposit so the only option is to come pickup the vehicle.” We put a deposit on an electric vehicle in October 2025 working with Randall and were told it would be available around the beginning of December 2025. Our experience at the dealership started off great with them locating a staff member who had a similar vehicle that they could show us. In mid Jan 2026, I was told the original vehicle could not be sold because of an electrical issue but they found a similar one that just didn’t have mudguards. By that point our situation had changed and we didn’t need a new vehicle because we were down one driver. I asked if we could pass on this one and be notified when they got a similar vehicle. The response via text was “we can’t keep holding vehicles that we could’ve sold already”. Mind you, I had never seen this vehicle in person because there were none anywhere close to my location to show me. I had only seen a similar model before they made upgrades nor had we been given the opportunity to drive one. I said we’d have to pass. Two weeks later Randall “checked in” with me and I responded that nothing had changed and we were not interested in the vehicle at this time but possibly spring or summer. I was told we’d be forfeiting our deposit even though he told me during the process that if we didn’t like the vehicle once it arrived in the US we wouldn’t have to buy it. I said I no longer wanted to discuss via text and my husband and I would contact the manager. His response was he was sitting in the managers office and he was “in the know”. For an experience that started off really positively, it ended very poorly with unprofessionalism from staff and management. Very glad I didn’t give them my business and would caution anyone else to search for a vehicle elsewhere.