Ackerman Toyota

Reviews

• LC

  Laura Crook

  2 days ago
  1.0
  Unfortunately, I had a less than positive experience with the service I received at Ackerman Toyota's service center. I was belittled by the service representative I worked with over the phone. He had little sympathy for my concerns regarding the timing of service and treated our conversation like an inconvenience to him. I will not be returning to the service center at this dealership in the future.
• TC

  Toni Cleveland

  4 days ago
  5.0
  Been going here for over 15 years, I trust their service and advice. Excellent customer service.
• MM

  Moxie Mission

  Dec 11, 2025
  2.0
  Lots to say about why I am giving this rating because it pretty much extends to every service they provide. For starters, don’t do any business with their service manager. The guy literally called me a bad name after asking him a basic question about the order in which they receive lien releases and issue payouts. I don’t care who you are, in customer service, especially when someone has done over 100k in business with you, never insult your guests. Watch out for that guy! Second problem I encountered: I bought a new Camry and they issued the wrong tax amount on the check which wasted about 2 hours of my life at the DMV. When I went back, no compensation, no apology.. wow. Thirdly, service people are PUSHY almost as if they are paid bonuses for every service they upsell you. There is one guy there the who will give you the xennial stare ad gets defensive any time you ask a clarifying question, it’s really rude. Fourth issue I take with them is when porters literally began driving off the car I just sold them while I was still unloading it from the back seat, like woaaa dude, I’m still here. The fifth issue I take is how they misquote you on the time it takes for Toyota Financial Services to issue lien releases. They said it would be 7 day. I’m on day 14 now and still counting. When you ask them about it, they get defensive and hang up without so much as a kind fairwell on he phone. Lastly, I paid out of pocket $500 for window tints 2 weeks ago and still no one has called me about settin up the appointment. These employees must be in an overworked environment bc Defensiveness, rudeness, miscommunication, not paying attention to detail.. little incidents like his have caused me to lose faith in their ability to do good business. I’m thinking I might try another Toyota dealer from now on. It’s pretty bad. Honestly, the salesman, Ryan, is the only one trust to have any brains at all.
• JL

  James Lea

  Dec 2, 2025
  5.0
  Had a great experience buying a RAV4, Tyler Baker made the process very easy!
• HP

  HR Professional

  Nov 19, 2025
  5.0
  I would like to share an amazing experience that we had when purchasing the 2026 Toyota Grand Hylander Hybrid at Ackerman Toyota.  We had the pleasure of meeting salesman Ryan O'Leary, and we were highly impressed by his knowledge, professionalism, and thoroughness after visiting several local dealers who informed us that there is a 6-month waiting period before the vehicle becomes available.  As stated, our amazing salesperson was amazing.  He was able to order the vehicle, and we drove off the parking lot less than two months after the order.  That's the cake, but the icing was that he took time with us to go over every inch of the vehicle and every feature that the vehicle has, and let me tell you, there are many.  Thank you Ryan for going beyond our expectations!

Frequently Asked Questions About Ackerman Toyota