Gerber Collision & Glass

Reviews

• JJ

  Jakob

  Dec 8, 2025
  1.0
  If I could give zero stars, I would. My vehicle went into Gerber Collision (St. Charles) for a straightforward repair. Instead, it spent nearly 2 months there and racked up over $6,000 in repair costs, only for me to receive it back in worse condition than when I dropped it off. - Water leaks that never existed before - Loose and damaged trim - Broken interior parts - Poor paint quality and overspray - Incorrect windshield installation - Misaligned moldings - Damaged seals - Parts glued together instead of replaced - Unexplained mileage (70 miles driven while vehicle was being "fixed") I had to return the car multiple times, and each time the situation got worse. After all of that, the car ended up being declared a total loss, not because of the original accident, but because of the condition it was left in after their repeated failed repairs. I walked in with a repairable vehicle and left with one that was effectively destroyed. No customer should ever go through this. This experience was stressful, time-consuming, and completely avoidable had the work been done correctly. I highly recommend taking your vehicle anywhere else.
• EG

  Elaine Kay Gatewood

  Dec 2, 2025
  5.0
  Best service, Dena was very responsive and accommodating. Car looked better than when we bought it.
• GH

  Gary Hogue

  Sep 30, 2025
  5.0
  They are the best place to get your replacement.
• TJ

  Trevor Jones

  Aug 28, 2025
  5.0
  All around great experience! They were able to get my car fixed (whole new front end) in a timely manner, very professional & knowledgeable staff & on top of all that my car was detailed like a pro from top to bottom when i picked it up at no extra charge. Thank you so much!! You guys rock!

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