Not sure if their actual work quality, because no work has started, but in terms of communication, knowing their systems, timelines and customer service, it is not what I expect from the second largest body shop franchise in the country. My car has been there for four days and i have had to call twice, and even though I called, I still have no idea what the timeline is and neither do they. The vague answer of “soon” is the only thing i have to go on at this time. Hopefully next week I will get better information.
Cannot recommend this place enough post MVA. They communicate amazingly well. I was out of town when vehicle repairs were completed and Matthew offered a drop off at my home. Hopefully I'm never involved in an accident again but, if I am, I will come straight back to Gerber.
On a side note, my truck returned shinier than she was brand new. Class.
TS
Tiffany Street
Feb 5, 2026
Matthew was so helpful and knowledgeable. Kept us informed through the whole process. Great body work as well!
Gerber did an excellent job on my mom’s car. Thank you so much to all of you for helping her and making sure she was happy! Highly recommend using Gerber for all of your automobile needs 😊
DH
Donna Hartman
Sep 5, 2023
They have been great and very efficient! They are all very nice.