Enterprise Rent-A-Car

Reviews

• SP

  Sierra Paige

  3 days ago
  1.0
  -5/5. DO NOT EVER USE THIS LOCATION Edit: I WILL NOT be reaching out to enterprise to “resolve this issue. I’ve done my part. Considering, a large portion of Springfield has been put in a frustrating position with so may cars being totaled from hail… The branch manager here, whatever his name may be. (I wouldn’t know he never told me, and he wasn’t wearing a name tag). But considering I had a reservation, and he confirmed the car was there for me. Which was great news. Insirance was all there, just no adjuster for my claim yet (considering 10’s of thousands of people are having to make claims etc) As I continue through the process this branch manager, says that I cannot pay for the car because I have an out of state license, and no credit card. Only a debit card. So I offered to pay cash, bc our insurance will send us the reimbursement anyways; of course they won’t take cash/check. So I asked if my partner could use his credit or debit card, as he has a in state license. He said no, and at this point this middle aged bald white man and I are quite loudly having a verbal disagreement. I asked him how long he would hold my rental and he said an hour. I asked to walk away from the heated conversation because it wasn’t productive and for me to come back with a payment solution. Mind you I am in tears at this point. I asked this man to hold the car, and for me to walk away as he continued to argue with me. He said he did not want to hold me my reservation bc of my attitude, and he felt “chastised” because I called enterprise ridiculous. So, at this point he’s not going to be holding my reservation OUT OF SPITE?! I am 3 months postpartum, with my baby on my hip. Trying to figure out how to get to Dr appts for the week and this man is refusing to be productive. Just yelling. I left this location in tears and frantic. I called my insurance explained the situation and they said there is no reason they should’ve accept my partners payments as he is listed on the policy. Mind you, we just did this in January of 2026. With my partners cards etc. I went to the Kearney location who I had rented through in January when my son was 5 days old. And the manager at this location Cam was SO MUCH kinder. He saw me frantic in tears, with my baby. And said, “don’t worry ma’am, we will get you settled” Within 20 minutes we had reached a decision that all we needed was my partner to be there in person to make the payment. Problem solved, with no yelling and crying. This Sunshine st. Location’s manager is absolutely the worst customer service, that manager is a mean and very unkind person. Especially, while so many of thousands of people in the Springfield and surrounding areas are also dealing with this what is considered a “catastrophe”. This bald white man is not cut out for customer service work, especially during a catastrophe. At best he should be shining wheels so he doesn’t have customer interaction. Shame on him, and shame on enterprise for allowing this type of work. He also accused his coworkers at the Kearney location of “breaking the enterprise rules” and that they may have broke rules for me (they didn’t) but he is a “rule follower” and he’s not willing to do that. They never broke any rules, they were just accommodating and knew how to maneuver a job and the challenges they may come.
• GY

  Gabriel Yocum

  3 days ago
  1.0
  I am a near 50 yo 100% disabled oif veteran. Today, Eli (Assistant branch manager) decided that not only was he not going to honor my reservation after I waited for an hour at the body shop, after making numerous calls to this location (they would not answer the phone for me or my the shop), after begging for a ride from one of the employees at the bodyshop to enterprise, and after then waiting 20ish minutes in line at the location he manages. Again, he actively chose to not honor the reservation from my insurance company simply because he could He decided it would be better (or more amusing to him) for me to walk home 10 miles on my broken down legs than for him to do his job and simply give me my reserved rental car. He made the cardinal sin in customer service: He took a professional challenge and made it personal. He took out his frustration on a guy simply trying to get his reserved rental car. Given that he is an assistant branch manager at this location, this calls into question the whole culture that he has built there. I can only assume that he trains his employees to act and behave in the same way I am talking to my insurance company, the body shop, and I will call enterprise everyday until this is resolved. His conduct and behavior (not to mention total lack of courtesy or respect) is unacceptable and it is a poor reflection on enterprise as a whole. I appreciate any follow up from enterprise to resolve this (though I am canceling the reservation that Enterprise corporate customer service found and attached to my complaint) I will not speak directly to anyone from this location again. Any communication they have they can relay through their regional/national management teams to me or appointed representatives. I generally don't worry about bad service, but this is beyond the pale I understand everyone is having a hard time locally, but he actively chose to make a hard time harder.
• AW

  avery woodman

  4 days ago
  5.0
  I want to shout out D’Andre and Bridgette for their professional and their excellent customer service. Took care of me very well and would recommend them to anyone. Keep up the great work!
• SS

  Shadaa Salazar

  Apr 28, 2026
  1.0
  I had a rental booked for today. Unfortunately I went ALL THE WAY THERE WITH A UBER only for them to tell me that because of the weather they aren’t able to give out any cars because apparently all the cars got damaged from the hail. But that’s not the issue, that’s understandable. But why wouldn’t I notified about a canceled reservation? I had to pay for a ride to get up there to pick the car up. And all the lady did was tell me to find a way back home. To which I had to pay for another UBER. So I spent money for. there and back. And for what??? For something they could have sent as a email or call? Then while I’m in the waiting room waiting for a uber I hear them on the phone telling customers about other options, mind you they NEVER told me about other options. She never asked about my reservation she just said they aren’t able to give out cars. But everyone who called she took their name down and rescheduled for them, or told them other possible dealerships nearby. BUT not me. I was just told they weren’t giving out cars. So yea yall get a 0 stars for customer service.
• RG

  Ryan Garner

  Apr 27, 2026
  5.0
  Went for a last minute car rental, was helped by Bridgette on pick up and D’Andre on drop off. Both super helpful & the car was great. Would definitely recommend enterprise because of these two alone!

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