Rick's Automotive, Inc

Reviews

• RR

  Ryan Richards

  Nov 13, 2025
  5.0
  Had my compressor lock up and needing replacement, Ryan my service advisor was an absolute legend and a true gentleman. Was honest and personal while maintaining a high level or respect and professionalism. Everyone who touched my car treated it as if it was their own, the gentleman who did the compressor unfortunately had to remove my dash which has a 3 screen panel and tons of trim. Once I got it back there was absolutely no way to tell the dash had been taken apart, no cracks or popping nor any trim/plastics popping out of place, this gentleman is skilled and very good with meticulous and tedious work and I have great respect for that. Took it back a couple weeks later to potentially get my motor mounts replaced as well due to popping noises and vibration, they had the car for two days and we talked about prices and different parts. We were having a hard time figuring out what the best option was going to be when the shop foreman Eddie decided to take a couple parts off to get a closer look at one mount in particular and found a bolt that had been lodged in there, effectively causing all my problems. This company could’ve went ahead and not told me about the bolt and I would’ve never had been the wiser about it, however these folks hold themselves to a higher standard than most and let me know what they had found and that my car was good to go at NO ADDITIONAL COST. Two days of work at no additional cost, when they could’ve made an easy $2,000. That’s true integrity and workmanship. I will recommend this company to my whole family including the dog and to anyone I know with car problems. Thank you guys very much
• DT

  Donnie TenEyck

  Nov 2, 2025
  5.0
  The type of guy you thought was extinct. The guys knows what he's talking about. Plus, a buddy of mine left his mail key in his car, and called Rick at midnight. He answered, and was on his way to get the key and hand to deliver it ASAP. Hes a great guy, and I wish there more like him
• HG

  Hugh Geerection

  Nov 1, 2025
  5.0
  I think we should all take a moment to recognize the absolute legend of a man that is Travis. Travis climbed up to a third story apartment, all just to save my dog and cat from an insane house fire. Travis covered himself in water, and went headfirst just to save my beloved pets. He also the performed a quadruple arterial bypass right on the front lawn of my apartment, all while delivering a baby at the same exact time (he sprouted a third arm by the way) this man deserves the congressional medal of honor, no, scratch that, he deserves a Nobel peace prize. Good job Travis.
• PP

  Peter Physick

  Oct 29, 2025
  5.0
  Back on Wednesday July 9th, 2025 our Global Speedway Tours group from Australia pulled into Rick's Automotive workshop on South Campbell Avenue. This was just after the Springfield, Missouri Mercedes dealership advised they won’t provide service on a rented Mercedes Sprinter van. Especially one which has the dreaded orange engine diagnostic light continually staying on. Not an unusual problem for Sprinters apparently. It was probably a defective sensor somewhere, but you never know. We were on a very tight itinerary, delicately planned across 39 nights of racing, 15 states and 48 nights of pre-paid hotel rooms. We had a three hour window of opportunity to get the orange light to disappear. I reckon we were tapped on the shoulder by the good fairy that day at Rick’s Automotive because they have Micah as their Service Manager. The Australian accent always works in times like these and having explained both the problem and the time dilemma we faced, Micah took the matter into his own hands. Besides he liked Australians and his wife’s stepsister was from the land downunder. Needless to say, with such a busy place like Rick’s, assistance like we wanted required a booking well in advance. Not some fly in people from another country who want it done yesterday. Well Micah couldn’t achieve doing it yesterday, but he did get his best man on the Mercedes diagnostic equipment to immediately undertake testing of all the codes these modern machines have. The result was a certainty that there were no issues, except for the fact that the module itself was more than likely faulty. They reset everything and the light had been extinguished. We were happy, the rental company will be happy because the charge was extremely reasonable and so were the 10 occupants of the bus who would see their race tonight in Sweet Springs. But Micah still had his doubts that it wouldn’t not fail again. And he was right on the money when the next day we were driving through Kansas City and the light came on again. Micah was contacted and once more he went out of his way to call around Mercedes Dealers in Kansas City to see if they could replace the diagnostic system. “Yes they could Peter, but not for a week”, was the response he conveyed by phone to me. Depressed, we then turned to the Rental Company for a replacement vehicle. And that I must say is a whole new story to tell through Google one day …… But right now, I want to publicly thank Micah and Rick’s Automotive for service “over and above” what we could have reasonably expected on that day back in July ‘25.
• JD

  Joe D.

  Oct 28, 2025
  5.0
  Rick's Automotive is GREAT! The service is great, the repairs are great. The overall experience reminds me of those old school auto shops that were honest and cared about people. They have done several repairs for me and each one was completed in a timely manner with NO issues of any kind. I have never had to come back about any work they did. They know what they are doing. I always recommend Rick's to my friends. One item that really stands out to me is the courtesy rides back to your home if you need to drop a vehicle off, and then picking you up to come get the vehicle. Like I said, the service and professionalism at Rick's is second to none. I have had a couple of conversations in the lobby with people that had other shops mess things up and then they came to Rick's and everything was figured out and fixed with no problem. If you want a GREAT shop you can trust to do it right, and you want to be treated like a friend, then go to Rick's.

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