Rick's Automotive, Inc

Reviews

• PP

  Phoenix

  6 days ago
  5.0
  As a woman, it’s usually the same old story everywhere you go. I was referred to this shop by a good friend of mine. I was pleasantly surprised at how everyone within this shop went above and beyond to help me both get my car repaired, but were very kind through the entire process. I didn’t feel like anyone was mansplaining or trying to take advantage of me. And that is priceless. I won’t anywhere else in town. Thank you for making my car safe for my girls and I.
• MM

  Michelle Mueller

  Feb 17, 2026
  5.0
  I have been taking my vehicles to them for over 25 years, and they always deliver excellent quality service with a smile at reasonable prices. I do not take my car anywhere else but Rick’s. They always fully explain what to expect in the future and provide written estimates. If you’re looking for honest and diligent mechanics, then Rick’s Automotive is the best in Springfield.
• RG

  Robert Glidwell

  Feb 14, 2026
  5.0
  My wife and I were in Springfield and experienced a noise coming from the front end of our 2017 Ford Escape. I pulled over and looked under the car. The air dam assembly was loose and hanging down. We live in Bolivar and knew it would not stay on traveling too far. It was 5:00 p.m. and knew the unlikely availability of a repair shop being open. We stopped at Rick's and I talked to Ian. He looked for a tech but ended up coming out with some tools to do it himself. He zip-tied the assembly up temporarily so we could get home. He did not accept payment and wished us a good trip home. We really appreciate what he did for us and will keep them in mind for any automotive repair in the future. Thanks Ian and Rick's Automotive!
• CJ

  Calli Jo

  Feb 12, 2026
  1.0
  I went to this shop to have the issue with my break pedal repaired. The first thing they told me was that I needed new front breaks and rotors along with the calipers and hoses. Well that was $1300 for them and my issue was not fixed. When I told them that it was not fixed they looked it over again and realized that this was a known issue with my car and fixed it. I explained and argued the issue that their motto/slogan is to get it right the first time and I should not be responsible for paying for the service to fix the problem when they didn’t get it right the first time. They led me to believe that I needed to pay just a portion and I was willing to do that. However, here I am reviewing my old records from them and they actually didn’t even cut me a break at all. I still paid full price for everything they did and to be honest my parts didn’t even look brand new at all. I just got the rear calipers replaced on my car and they look new! However I went to a better shop. Economy Tire in Ozark. I can’t believe the lies I was told to me at Ricks! Oh and economy tire was a FRACTION of the price for the same work. Do not go to Ricks!!
• DF

  Dani Flanders

  Jan 27, 2026
  1.0
  We have spent close to 20k with ricks automotive only to recieve the poorest customer service and service in all of springfield. This goes all the way back to the beginning of last year when addressing an oil leak, we told them the crank shift filter has never been changed and when they have never been changed it wpuld force oil out of various places in the motor, we wanted it changed and all the gaskets and and rubber seals fixed to stop the leaking and they did none of that, they told us we had two leaky injectors and they said that would fix the leak. Well it didn't fix the leak and by the end of the year the truck was leaking oil worse and worse but we own a roofing business and it took us some time to get it back in. End of the year we had a loud tick under the hood so we brought it in, it was a bad injector, they told us it would be $1300 to repair it and they were supposed to address the oil leak, they told us they wouldnt do anything to fix the injector or oil leak they were paid to fix at the beginning of the year unless we paid around $6,000.00 to do everything at once and they also said they weren't going to fix the injector I mentioned before unless we paid the 6k to fix it all at once so we were forced to do the extremely expensive repairs and we finally got our crank case filter done, they did offer us a $900 credit for the ongoing issue we dumped money in to that was never fixed. They nickled and dimed us for a year and got 20k out of us, we recently had a code pop up p207f and brought our truck back in, it's a def system issue and ricks has had it two weeks, they havent told us a single thing they have done to diagnose it, they just keep calling to say they don't know what's wrong with it, their invoice for diagnostics says the same thing, doesn't state any test or anything they did to find the issue yet somehow they are charging us $80 for diagnostic, they also lied and said they drove the truck 20 miles to listen to the loud humming that began from the last repairs but I'll bet our milage says different when we pick the truck up because we know what the mileage was when we dropped it off. But regardless of that why would you drive a truck 20 miles with a serious code on it, are you trying to make it worse? You can hear the humming the most when it's idling, it doesn't need driven to hear the noise but they keep saying they dont hear the noise, but ill bet the next mechanic its going to today will hear the noise and i bet its related to the previous repairs. They also killed our batteries that are brand new, the batteries are still under warranty and they could have at least made that right by walking over to O'Reilly and exchanging the batteries under our warranty and putting them in but now my husband is going to have to do it and he injured himself 3 days ago and possibly has a hernia. Don't believe for a second this establishment is trust and customer oriented because they have done many things to make us scratch our heads over the past year, I'm glad to announce they lost a good customer, with plenty of business to offer them but they have to move weird every time we deal with them. The review below me is very credible, the guy with the f-150 so don't let ricks spin a different narrative because we have had a similar experience to him and his review is valid %1,000.

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