Enterprise Rent-A-Car

Reviews

• MD

  MARIE DEMARCO

  4 days ago
  5.0
  My car was in the shop to be repaired from an auto accident. Enterprise made it so easy to both get a rental and return it. And everyone was very friendly and professional. Of course I would go there again if I need a rental car.
• US

  Uy Scuti

  Apr 1, 2026
  1.0
  To reiterate, my role is that of a reviewer, and I provide feedback based solely on my own experiences and sometimes others. This conversation occurred on Wednesday, April 1st at 4:07 pm. I rented a vehicle from you about two months ago through a AAA-related situation after an accident, and at that time, my experience was excellent. Your team was helpful, understanding, and easy to work with. Because of that, I planned to return and even recommend your service to others. Unfortunately, my recent experience was the complete opposite. Trying to rent a car this time was unnecessarily difficult. I understand policies like a $300 deposit and verifying identification ,those are reasonable. However, the issue is the lack of clear communication upfront. Key requirements, like needing your current address to exactly match your driver’s license, were never explained during the booking process. I received multiple calls and voicemails to confirm my reservation, but not one person mentioned this critical requirement. This is especially frustrating for customers who may have recently moved and haven’t updated their license yet,something that can take time depending on the state. Because of this poor communication, I was unable to rent the vehicle and had to cancel my vacation plans entirely. It feels like something has changed — whether it’s management or training — because the level of service is no longer what it was before. The process now feels disorganized and unnecessarily restrictive. I strongly recommend improving transparency and making all requirements clear at the very beginning. This would save customers time, frustration, and situations like mine. Very disappointing experience. -———————————————————————- Address: 5718 South Lindbergh Saint Louis, MO 63123
• FF

  Finn

  Mar 22, 2026
  5.0
  I had a great experience purchasing my first rental car here. The salesman, Joshua, was incredibly helpful and diligently worked me through the process. While reviewing the vehicle with Nick, he was personable and took great care in making sure I picked a reliable vehicle.
• SM

  Shannon Marcella Markway

  Mar 20, 2026
  1.0
  After renting several cars with enterprise on Lindbergh Boulevard, I am sad to say I will never ever rent another vehicle with them ever again. I’ve had multiple issues with check engine, lights, service issues, and cars smelling like ashtrays from being smoked in. The customer service for the most part has been mediocre with the exception of Nick and their front sales office in the Lindbergh location. Every time I have worked with Nick, he has been extremely professional very quick detail oriented, and has outstanding customer service. In the future, if you do look to rent a car from this location of enterprise, I highly suggest you request Nick for assistance or take your business to another rental car company. The fleet they have on site has issues.. AND 6 days later after the drop off —my deposit still has not been deposited back to me. …the experience & service keeps getting worse and I’ve even been a loyal, frequent client!
• JE

  Jerry Ehlen

  Mar 5, 2026
  5.0
  Had lots of cars was out the door in 10 minutes. No problems with the car they had parking for my truck while I used the rental easy come easy go. No Brainer when traveling