Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees for their exceptional service.
Reservation Issues
Several customers reported problems with reservations, including cancellations, unavailability of reserved vehicles, and poor communication regarding their bookings.
Vehicle Condition
While many customers received clean and well-maintained vehicles, some reported issues with the cleanliness and functionality of the cars provided.
Pickup/Drop-off Experience
The pickup and drop-off process was generally described as quick and efficient, although some customers experienced delays or issues with vehicle availability.
Technology and Payment
There were complaints about outdated payment processing technology, leading to issues for some customers during their rental experience.