Enterprise Rent-A-Car

Reviews

• KC

  Kifer Cikula

  Nov 15, 2025
  5.0
  Love everybody who works in this location. Lindbergh close to Fresh time store. God bless you 🙏 ❤️ Thanks
• GD

  Gaurav Dhital

  Oct 31, 2025
  5.0
  Great customer service. Pickup/drop-off was fast and smooth. The driver giving me a ride home was also very friendly. 10/10
• MH

  Mike Haller

  Oct 23, 2025
  5.0
  Very flexible on the rental as my car was getting fixed.
• LG

  Lisa Peck Groovychica

  Oct 15, 2025
  5.0
  Everyone at this location was so friendly, proficient, and professional. (And pstient) It was especially Connor Barton and Matthew DeSarno that made my experience go so well. They went above and beyond. I highly recommend that one would use this particular location as my experience was quite stellar. In moving forward I will only rent cars from this location! I will always rent cars from this location in the future. Kudos! Well done! :-)
• EC

  Erin C

  Oct 2, 2025
  1.0
  This was hands down the most humiliating and frustrating rental experience we’ve ever had, and Enterprise should be ashamed. When we arrived, multiple employees walked past us without so much as a greeting while only one person actually helped customers. We stood there ignored until another customer came in—only then did a rude employee, Emily, who had previously walked past us twice, finally acknowledge us with a dismissive, “Can I help you?” We gave all of my information, went through the entire process, and just as we were ready to pay, we were told we couldn’t use my information with my husband’s card. Why wasn’t this mentioned up front? So we start over. Then came the insulting, intrusive questions: where he worked, how long, a reference, and even a utility bill. This isn’t a bank loan—it’s a car rental! We were providing full coverage insurance for the rental and also leaving a $300 deposit, so why on earth would they need a utility bill on top of that? The demands were ridiculous and completely unnecessary. And after going through everything all over again, we were told the card he presented couldn’t be used. So then we started over, AGAIN, with my information. That made three rounds of wasted time and embarrassment, including having a manager scrutinize our utility bill in front of other customers even after we explained it was the most current bill I had, though it had outdated information. Emily kept rudely demanding a “current” bill. How can I provide a bill that hasn’t even been issued yet? She then told me she’d need to get it “signed off on.” This was degrading, unprofessional, and insulting. Instead of being treated like customers, we were treated like liars or criminals. Not one employee bothered to explain the requirements beforehand, and their rudeness and incompetence turned what should have been a simple process into a public spectacle. Enterprise has lost our business forever, and I will make sure others know just how awful this company treats paying customers.

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