Enterprise Rent-A-Car

Reviews

• GP

  Gavin Portman

  1 day ago
  5.0
  The folks at this location are phenomenal. They are helpful at every step of the way and are always welcoming, professional, and enthusiastic. When you have issues they are willing to help you through it and they are so patient with any issues that arise or questions you have. Jack especially was kind and helpful!
• BK

  Bailey Keller

  3 days ago
  1.0
  I am extremely disappointed with my experience here. I made an online reservation for a Toyota Corolla (paying extra for the upgrade due to luggage needs) and was quoted $105 plus tax. The location even called me the day before to confirm. When I arrived, the "reservation" meant nothing. The only car available was a Mitsubishi Mirage—a significant downgrade that could barely fit my luggage. To make matters worse, my final total was $150. The manager claimed he gave me a "15% discount" because the car wasn’t ideal, yet the price was still substantially higher than my original quote for a better car. The atmosphere in the lobby was uncomfortable, filled with unhappy customers. I witnessed the manager tell a man on the phone a car was waiting for him, only to give that specific car to a walk-in customer 20 minutes later. It is clear that this location is not upfront about inventory and does not honor reservations. Proceed with caution.
• VB

  victoria bicem

  5 days ago
  5.0
  I want to say durning my whole Two weeks of keeping the car , the Customer service has been great and when I returned the car they gave me a ride home which was so sweet
• TW

  Tracy W

  Nov 16, 2025
  5.0
  One of the best customer service experiences I have ever had in St. Louis. Customer service like this is so rare. One of the most stressful/worst weeks of my life led to me needing a car last minute. I was able to easily make a reservation online, and the pricing was very straight forward. When I went in to pick up the car, there was a line, but the employees dealt with it very efficiently, but also didn't rush the customers. I was very struck by how amazing both employees were with each customer, regardless of age/race/appearance/etc. The woman in front of me was older, and they treated her exactly how I would want my mom to be treated. When it was my turn, we realized I had made my reservation for the wrong location. The manager, Max, treated me so kindly. He didn't get mad. He didn't blame me. He didn't act like it was a problem or inconvenience for him. He assured me that he would find a solution. Even though it was definitely my fault and I made a mistake, he did not treat me as such. I know he went out of his way to help me, and even upgraded the car for me, which really helped me as I didn't have a way to get to a different location. Based on how he treated me, even if they didn't have a car available (since the car I reserved was at a different location and I went to the wrong location), I still feel like he would have helped me figure things out. They offered me insurance and extras but didn't push me. During my rental I had to call and ask a question. The person on the phone, sorry I don't know her name, was also so kind and helpful. When I returned the car they answered all my dumb questions. It is so rare, in my opinion, to receive good customer service in St. Louis, or just in our modern times. I am absolutely impressed with every single employee I encountered here. They turned what could have been a very stressful, awful situation into one of the best consumer experiences I've had a in a long time.
• AJ

  Anthony Jones

  Oct 28, 2025
  1.0
  Absolutely the Worst Experience I’ve Ever Had with a Rental Company I booked a reservation with Enterprise for a specific vehicle — one they claimed was available because the system let me reserve it. To be safe, I even called ahead, only to find out that not only do they not have the car, but apparently I have to call around to other branches to hunt one down myself. Every branch I called immediately dumped me on hold for 10–15 minutes — no greeting, no explanation — just that smug hold music preaching about how “at Enterprise, you get the customer service you deserve.” I guess that’s true, because what I got was none. When someone finally answered, I was told (again) that no one had the vehicle I reserved. Every interaction felt like a complete brush-off — no accountability, no empathy, and certainly no effort to fix the problem. How is it acceptable to confirm a reservation for a vehicle you don’t even have? Why am I the one doing the legwork calling branch after branch to find what I already reserved? This is hands down the worst customer service I’ve ever experienced. If you value your time, your sanity, or basic professionalism — go anywhere else for a rental. Enterprise has clearly forgotten what “we’ll pick you up” used to mean. P.S. Still don’t have a car. Still don’t have any hope of getting one. Apparently, Enterprise Rentals is more interested in taking your money than actually providing the service — or the vehicle — you paid for.

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