Car-X Tire & Auto

Reviews

• AM

  abdala m.h

  Nov 10, 2025
  1.0
  I just wanna let everybody know to avoid this Location they have zero experience they mess up cars and then you cars and they on your car has high mileage has in this in reality the Shop is doesn't have a professional mechanic they miss up the work I take my car just for oil change and then the car doesn't have no light engine on and doesn't have any type of leak oil and I waited there for two hours and after that they pull the car out and they pull back in they say oh we see some leak we don't wanna send you down the road with with the leak oil I was surprised to hear that and then and then I go to work take my car live in the work car was empty of oil all the oil was gone I bought some oil to it and then the car won't start I tow it to their shop next day morning they call me oh your car is here and I'm sure they know what is going on with it but they act like they don't know what they mess up with my car and then I told them you know what do you did to my car they say all we can take a look at it and then they take like a couple hours 3-4 hour to think what they're gonna say about the problem they finally they come up with the engine failure do to the Mileage and that's not true I end up being no junk in my car they mess up my 2019 Kia soul please watch out for this Shop
• YS

  YUANLONG SU

  Nov 7, 2025
  1.0
  When doing an emission inspection here for registering a vehicle, don’t do the free but unnecessary safety check. They may fail your safety check by some minor problems and seduce you to repair at their store. Also, the quote of the repair is expensive, because it defaults to include warranty unless you ask the detailed composition of the price. Judge on your own carefully before trying any service at this place.
• RB

  Richard Betts

  Oct 31, 2025
  5.0
  I was a walk-in emissions inspection. After a wait, they fit me in and passed my inspection. Considering it was the last day of the month, it wasn't bad.
• KS

  Kelsey Schaeg

  Oct 31, 2025
  5.0
  They were awesome! Super nice people and got me in and out quickly! Went in for an emissions test and couldn’t have asked for a better experience!
• AS

  akeeva smith

  Oct 19, 2025
  1.0
  I was referred to the shop on S. Kingshighway with high expectations, having been told they were the absolute best. Unfortunately, my experience was anything but. I brought in my BMW for a brake job and was later informed I needed an axle replacement as well. From the start, the brake job seemed to be a struggle for them. Based on how things went, I don’t believe they’re properly equipped to work on foreign vehicles, despite their claims. Whatever they did to my axle resulted in me needing a rental car for 30 days—at their expense—which says a lot about the complications they faced. When the job was finally completed, I had to take my car to a different shop (definitely not Car X), where I was told several bolts were missing. That was alarming, considering they had my car for a full month. When I called to speak with the manager, Lee, he told me, “Well, you didn’t have those bolts when you came in.” That response was not only dismissive but made no sense—why wouldn’t they have replaced missing bolts during a month-long repair? I called again to express my concerns and spoke with someone named Sean, who was argumentative and condescending. He insisted I was wrong about when my car was picked up from the BMW dealer, despite having no firsthand knowledge of my situation. His attitude was unprofessional and frankly unacceptable for someone in a management role. The customer service throughout this ordeal was the worst I’ve ever experienced—rude, defensive, and lacking basic communication skills. Even after spending nearly $3,000, my brakes have continued to squeal and screech for months. I’ve been so uncomfortable with the way I was treated that I am skeptical to return. This experience has left me deeply disappointed and questioning how this shop maintains its reputation. I hope others can learn from my situation and approach with caution. IF YOU READ THROUGH THE REVIEWS SEAN, IS STLL BEING UNPROFESSIONAL AND ARGUING WITH CUSTOMERS!!!! THOSE SHOULD BE COACHABLE MOMENTS FOR HIM.

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