Car-X Tire & Auto

Reviews

• VS

  Vince Sala

  6 days ago
  1.0
  On December 22, 2025 I took my car into Car-X on South Kingshighway for a routine safety inspection. My car was running fine and not making any unusual noises. The failed safety inspection report I received from Car-X claimed I needed: 1. front and rear brake pads and rotors, 2. both steering lower control arms ("badly bent or broken") and 3. both front tires ("tread design is excessively worn"). The Car-X manager Lee quoted me a total repair price of over $3000 dollars. I told him I looked at my tires before I took the car in, and the thread looked just fine. He said they were worn on the inner rim of the tire which was not visible. On the phone he misled me to believe I also needed both rear tires due to dry rot, because they were made in 2019. My rear tires looked and felt normal, showing no sign of dryness, hardening or brittleness. On 12-29-25 I took my car to Missouri Highway Patrol Troop C headquarters and asked for a verification of these alledged conditions. A patrol officer inspected my car and found that all of these claims were invalid. In other words, my tires were NOT worn excessively, the control arms were NOT badly bent or broken, and I did NOT need new brake pads and rotors. The officer gave me a signed form to take back to Car-X and I would receive a passing inspection report. When I returned to Car-X, manager Lee spoke to me in a rude and aggressive tone of voice when I politely asked him for an explanation. He would not acknowledge the errors and did not give me any sort of an explanation. I asked him who he expected me to believe, him or the Highway Patrol? I am a 74-year-old senior citizen on a fixed income and cannot afford $3000 dollars of unnecessary car repair costs. I believe that manager Lee was taking advantage of me because it was only a few days before the end of the month deadline, thinking I would get the repairs done right away without question. I can understand someone making a mistake now and then, but all three MAJOR false inspection findings such as this indicate to me an intentional and systemic pattern of maximizing profits over basic honesty and integrity which the customer expects and deserves. Because I was not given any explanation and because I was treated badly, I have filed a formal complaint to the Missouri Highway Patrol, which oversees and licenses safety inspection stations. I felt I was being scammed. It is my understanding that the state regulations governing how inspections are to be performed are objective and non-ambiguous, involving clear and precise measurements and observations. To add insult to injury, as I was walking out of the shop, Lee facetiously told me to "Have a great day". I told him I was not having a great day because he was rude to me. In fact, I was having a great day because I had the courage to take action which saved me $3000 in unnecessary car repairs. I encourage anyone reading this review to learn from my experience. I will put the X on Car-X.
• JO

  john oliver

  Dec 2, 2025
  1.0
  This place is dangerous and overcharges. I came in for a routine inspection. After waiting for 1.5 hours they finally pulled my vehicle into the shop, removed front two wheels (no idea why), proceeded to make me wait another 20 minutes, then asked me to come outside. I had a tiny leak at a muffler clamp. My new muffler needed a small weld near the clamp I installed and a weld on bracket that was missing. They claimed the front caliper needed to be rotated (it did not). In summary it was 15 minutes of work. They quoted me $285. Lol. I told them I'd take it home and return in an hour with the repairs which I did. The repairs took me 30 minutes. It would have taken them ten minutes. At home I found out they didn't even tighten the lug nuts on my wheels. A ten year old girl could have removed them with a ratchet. Very dangerous. I returned and there was 3 hours left before they close. They wouldn't accommodate me even though all it needed was a 30 second visual inspection. Very unprofessional. Avoid this place at all costs. They will fabricate work that isn't needed and overcharge for what is needed
• LW

  Lawanda Waters

  Nov 26, 2025
  5.0
  With my travel schedule Car X got me & my family back on the road‼️Great service overall
• AM

  abdala m.h

  Nov 10, 2025
  1.0
  I just wanna let everybody know to avoid this Location they have zero experience they mess up cars and then you cars and they on your car has high mileage has in this in reality the Shop is doesn't have a professional mechanic they miss up the work I take my car just for oil change and then the car doesn't have no light engine on and doesn't have any type of leak oil and I waited there for two hours and after that they pull the car out and they pull back in they say oh we see some leak we don't wanna send you down the road with with the leak oil I was surprised to hear that and then and then I go to work take my car live in the work car was empty of oil all the oil was gone I bought some oil to it and then the car won't start I tow it to their shop next day morning they call me oh your car is here and I'm sure they know what is going on with it but they act like they don't know what they mess up with my car and then I told them you know what do you did to my car they say all we can take a look at it and then they take like a couple hours 3-4 hour to think what they're gonna say about the problem they finally they come up with the engine failure do to the Mileage and that's not true I end up being no junk in my car they mess up my 2019 Kia soul please watch out for this Shop
• YS

  YUANLONG SU

  Nov 7, 2025
  1.0
  When doing an emission inspection here for registering a vehicle, don’t do the free but unnecessary safety check. They may fail your safety check by some minor problems and seduce you to repair at their store. Also, the quote of the repair is expensive, because it defaults to include warranty unless you ask the detailed composition of the price. Judge on your own carefully before trying any service at this place.

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