AutoZone Auto Parts

Reviews

• AG

  Anthony Gonzales

  Dec 13, 2025
  1.0
  Terrible customer service. Absolutely no help, nothing but attitude and will not help you install the battery you buy. Will never do business here again. Management also terrible and unwilling to help.
• BC

  Bryan Carson

  Dec 2, 2025
  5.0
  Blessing was very helpful when I needed a diagnostic check.
• MS

  malacai stringfellow

  Nov 26, 2025
  5.0
  I walked in today and there was one girl behind the counter nobody with her they’re where a lot of customers inline she remained calm friendly and made sure everyone got token care of I didn’t mind the wait she was so kind and helpful Blessing really made the wait better because we were in there for a while
• SB

  sui bik

  Nov 19, 2025
  1.0
  Today, I went there to buy a wheel hub bearing and a black small curly hair lady whom I have never seen her at that store before and who said she is a store manager gave me the part in the box and when I opened the box and checked it, I found out that it was a broken used part without plastic wrap , dirty, loose and when I showed her, she said she would get me another one. She gave me a new one and after I purchased, I left the store and drove toward my home but on the way, I changed my mind because after I saw the loose one I am scare that it might not last and thought about buying the oem part from dealership because the installation is too expensive and it would cost me even more if It does not last long. It was just about only 5 minutes after I left the store but when I went back to the return, and while another store employee was helping me to do the return process ,that black lady said that she is the manager and there is no return policy. I told her that I haven’t even open the wrap but she insisted that there is no return policy at her store and asked me to go to a different Auto Zone store to return it. I went to the other Auto Zone store and I could return it easily because I have the receipt and haven’t even opened the plastic wrap yet.After that,I contacted someone on their website and had a live chat with him and he told me that he would pass the complaint to the regional manager and investigate the issue with her. I live in the area and it used to be my favorite store because they used to be very friendly and helpful but that new manager is very unprofessional and acted like her own business.I was so lucky that when she gave me the broken one , before I purchased, I checked it and found out that it was the used one , other way she would have sold it to me and I could not return it to even a different store.I will never go back to that store as long as she works there.
• JJ

  Jenn J

  Oct 3, 2025
  1.0
  They can't even help you put oil in your car it's ridiculous

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