Dobbs Tire & Auto Centers

Reviews

• EP

  Evan Pryor

  2 days ago
  2.0
  I’m unsure about the other Dobbs locations, but I would skip this one. I recently dropped my car off for an emissions check engine light. It took them several days to fix it, and communication was poor the whole time. I picked up the vehicle and had the emissions light come back on one day later. I brought it back in and they said it was something totally different and it would cost roughly 850 additional dollars to fix. I picked up the vehicle and took it to the Honda dealership for a second opinion. It ended up being the exact same thing that dobbs supposedly fixed, and was unable to cover it again under the warranty since dobbs had already ran it through the warranty company. With not wanting to go back to dobbs based on the experience, I asked them what it would cost. 271 dollars instead of the 850 that dobbs had quoted me. Which they should have covered for free anyway under the warranty work. The experience at the dealership was top notch with great communication. Opposed to my experience with dobbs when everytime I showed up or called, they seemed it was a pain to have to even deal with a customer. There follow up is terrible, and you have to hunt them down for any kind of update. There annoyed when you call to book appointments, and frankly provide a very poor experience. Go to the dealership, it’s cheaper and a better experience.
• CW

  Carla Welch

  Jan 1, 2026
  5.0
  I feel Dobbs gives sound advice. We have had them work on 6 cars.
• MB

  Mary Ballard

  Jan 1, 2026
  1.0
  I brought my 2016 Chevy Malibu LT to Dobbs Automotive for a check engine light. I was later told I needed an alternator replacement, oil change, air filter, and serpentine belt. I trusted their diagnosis and paid $1,700, assuming these repairs were the cause of the check engine light. While I was literally on my way to pick up my car, I received a call stating that they had just discovered the actual reason the check engine light was on and asked if I wanted to pay even more to fix it. This raises serious concerns about their diagnostic process, as the original, expensive repairs were clearly not addressing the issue I brought the vehicle in for. The experience felt misleading and opportunistic, and as a woman, I left feeling taken advantage of rather than helped. This shop did not operate this way when John Chase was manager—since his retirement, the quality and trustworthiness have noticeably declined. I would strongly advise others to seek a second opinion before approving any work here. This was a costly lesson, and I would not return or recommend Dobbs Automotive.
• JW

  James Walker

  Oct 29, 2025
  5.0
  I couldn't manage to get my headlight replaced by myself so I came in. The guys were great, got me in and out in less than 20 minutes and I even got a good deal on some new wiper blades from their website. Can't recommend this location enough.
• MS

  Mari Swinney

  Oct 25, 2025
  1.0
  What was supposed to be a simple alignment on my 2018 BMW 530i xDrive turned into one of the most stressful and disappointing auto repair experiences I’ve ever had. I came into the Dobbs in St. Charles after hitting a curb and replacing a tire. My dashboard showed a “chassis stabilization” alert, so I requested an alignment to correct it. After inspecting the car, they told me they couldn’t complete the alignment because I needed a lower control arm, which seemed reasonable at the time. A few days later, I decided to return and have them complete the control arm replacement. Since my front tires were showing wires, I also agreed to purchase two new tires — a total bill of around $1,455. I expected that by paying that much, I’d be getting quality work and communication. Instead, everything that followed made me question how this shop is even in business. Not long after dropping off the car, I got a call from the advisor saying they couldn’t remove my driver-side front wheel. They claimed they might have to drill into it, and that doing so could cause thousands of dollars in additional damage. No confidence. No clear explanation. Just “we might destroy your wheel.” I was shocked — drilling through an aluminum wheel on a BMW should be a last resort, not something casually mentioned over the phone. They told me they would stop and “work on it tomorrow.” The next day, I got another call saying after about three hours of work, the job was done. Relieved, I went to pick up my car — but immediately realized things weren’t right. None of my dash sensors or service lights were reset, even though resetting and calibrating them is part of an alignment service. My front wheel still leaned visibly, meaning the alignment was clearly off. When I asked about it, I was brushed off and told, “We don’t reset check-engine lights.” The advisor then accused me of bringing the car in with a check-engine light already on, saying my car had “too many issues” to reset anything — something completely untrue and irrelevant to the alignment I paid for. At no point did anyone call me before finalizing the repair or charging me to discuss these supposed “issues.” When I tried to express how frustrated and disappointed I was — after spending nearly fifteen hundred dollars and still leaving with an improperly aligned car — I was threatened with the police for simply being upset. Not once did anyone take responsibility or even attempt to make it right. I left that shop feeling disrespected, taken advantage of, and completely dissatisfied. I brought them a car that needed a control arm and alignment, and I left with a car that still drives crooked, a set of uncalibrated sensors, and a sour taste about how they treat customers. If you value honesty, professionalism, and accountability, please do yourself a favor and go anywhere else. This location failed on every level — from communication to workmanship to basic respect.

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