Enterprise Rent-A-Car

Reviews

• MP

  Murray Penner

  4 days ago
  2.0
  I picked a car up at the Wichita KS airport location and everything there was excellent. Very smooth and I loved the car. However, my experience at the Saint Ann (St. Louis), MO, location where I returned the vehicle the next day was anything but smooth. The branch manager, Brad, was closing out my ticket at the St. Ann location and all but accused me of somehow causing hail damage to the top of the vehicle. There were three very small dings. Not to mention, I had only had the car for one night, and there was no hail in the region whatsoever, so I couldn’t have been responsible. He explained to me that he had to report it because otherwise he would be held responsible for the damage (it would come out of his paycheck and his job would be on the line) and that the damage was my responsibility because the previous branch had not reported the damage. After a lot of arguing, he wrote it up (I did have damage waiver coverage) and I was finished there, albeit very frustrated with the entire return experience. The next day I got a call from the Wichita branch manager, Blaine, and he informed me that the damage had already in fact been reported and it had been in the rental information. I appreciated learning that it was in fact already reported before me and my entire return experience could have been better had Brad checked the records more thoroughly. I was very disappointed about my return experience. It was not the Enterprise experience I am used to having. The St. Ann branch manager seemed to be trying to flex his muscles and certainly did not uphold the Enterprise principles of customer service that I am used to.
• EJ

  Eric James

  Dec 31, 2025
  1.0
  Do not rent from this company. You will have to fight to get your deposit back. Its been 2 months and I still havent received my deposit back. They will SCAMM you out of your deposit and customer service is no help. I will never rent from this place again.
• KB

  Keith Bein

  Dec 11, 2025
  1.0
  Very poor service, very poor location for renting cars. Car at this location need replaced very old and damaged. Had to wait 2 hour for a car that I reserved weeks ago then car broke down with no replacement for me
• VJ

  viva james

  Dec 2, 2025
  5.0
  I reserved a car for the week of Thanksgiving 2025. Earlier that morning, the general manager called to let me know that as of 9:00 AM, no cars had been returned yet. I really appreciated the communication, and since my pickup time wasn’t until 3:00 PM, we both agreed everything should be fine. When I arrived, I was checked in and assigned a car—but because of a mix-up, my car was given to someone else right in front of me. Can you imagine? I was traveling on Thanksgiving Day, and it was only two hours before they closed. They apologized and explained that the other customer had been waiting since 8 that morning and had been promised my vehicle. I wasn’t very understanding at first( Ryan the new assistant manger was beyond patient with me.... later when I found out that it was his second week there... I was shocked.... he works well under pressure lol ). I also realized that if the roles were reversed, I would have appreciated the same consideration. The GM Brad assured me they would take care of me—and they absolutely did. They upgraded me to a larger vehicle, which actually worked out perfectly because my children and I were planning to take separate cars. This allowed us to ride together as a family. I was worried about gas since the vehicle was bigger, but they even covered the fuel for me. How amazing is that? I returned the car in the middle of a snow storm, and sweet Blake gave me a ride home afterward he even opened my door for me( gentlemen still exist) . They were swamped that entire day, with cars parked that they weren’t allowed to rent out, yet they still went out of their way to find me a vehicle. I just want to publicly say how much I appreciate the lengths they went to so my family could make it to our Thanksgiving gathering out of state. They truly are a team of rock stars.
• ES

  Edward E Johnson Sr

  Oct 26, 2025
  5.0
  I had a great and pleasant experience and everyone was very helpful and did their job in a very professional manner.

Frequently Asked Questions About Enterprise Rent-A-Car