I made an appointment a week ago for a test that take 45 to 60 minutes. I arrived 15 minutes before appt. time and waited an hour and 30 minutes. I looked out to see my vehicle sitting outside the garage so I asked if it was finished. The lady said “No, we are waiting on a truck rack”. Needless to say making an appointment is unnecessary as walk ins come first. I have been a customer at this location for 5 years and this is a first. Very dissatisfied!
S6
Slim Ninja 650
Feb 25, 2026
Pretty standard as far as Dobbs locations go. Staff is friendly, havent had much conplaints.
JF
Jarednia Flores
Feb 24, 2026
If you’re Latino, be prepared to face racism! At least, that was the impression we got. We went to get the alignment done, and we asked if an appointment was needed, and they said no. We asked if there were many people waiting, and they said no and that it would be ready in 2 hours. Six hours went by, and the car wasn’t ready. The customer service was terrible—they were responding to us very poorly, while other people were treated calmly, and even new customers arrived and were immediately helped, while my car wasn’t. Terrible customer service.
ME
Mark Ecklor
Dec 30, 2025
Your telling me you won’t let me put my tire I bought into you Guys. Back on my Car in Your Parking Lot? Bad Service… Literally Drove Across the road to Walgreens and did it there. So you’re telling me if somebody gets a flat right outside of your store they can’t put their spare on in your parking lot and drive away?
MG
Melissa Goodlett
Dec 17, 2025
The manager at this Dobbs location, Mr. Robert Shaw, deserves six stars. I'd initially had a rather unpleasant experience with one of the front desk employees. However, Mr. Shaw was the consummate professional, who contacted me, and wanted to honestly hear about my experience. His assurance that he valued my business was authentic and he absolutely made it right. Mr. Shaw exceeded my expectations and has definitely gained my trust and respect. He was able to smooth out a rough situation and I will definitely remain a customer. Thank you, Mr. Shaw.