Need a rental car in Lees Summit, MO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Southwest 3rd & Southwest Blue Pkwy. location today.
Many customers praised the staff for being friendly, professional, and helpful, with specific mentions of individuals who provided exceptional service.
Vehicle Availability
Numerous reviews highlighted issues with vehicle availability, including reservations not being honored and customers being offered different vehicles than what was booked.
Cleanliness
Several customers reported that vehicles were not clean upon pickup, with some mentioning trash left in cars and dirty exteriors.
Efficiency
While some customers experienced quick service, others noted long wait times and inefficiencies in the rental process, particularly during busy periods.
Management Issues
There were complaints about unprofessional behavior from management and staff, leading to negative experiences for some customers.
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DRM-E TV
1 day ago
5.0
Rented a Mitsubishi Mirage this past week and the service as well as the vehicle was 10/10.
DR
David Rohr
2 days ago
1.0
I booked a rental car a month in advance, I called 48 hrs prior to pick up to see if I could pick up early & was told twice to call back later (closer to the rental date) & when the rental date came they had nothing to rent. Why bother reserving a vehicle? Their staff is little to no help. "I feel ya my man", "I'd be upset too ", "there's been a recall on those within the hour"
All part of the excuses I got from their team today...
Lee's summit location
LP
Lois Pickens
Nov 16, 2025
5.0
I needed to rent a car on 11/15/25, called Lee’s Summit location, ‘Jaz’ answered; her friendliness, professionalism and that glowing smile through the phone line was exceptional. She assured me all will be good upon my arrival. That was definitely the case once I arrived.
Upon my arrival, I assumed the lady passing by me was ‘Jaz’ of course not, 🫣 it was Kirsten. As I went to the counter for assistance from Kirsten, she assured me she would take care of me. My customer experience with her was exceptional (now in person). She was very friendly, her golden smile, friendliness, professionalism and even she went over and beyond to make my experience perfect. For this reason is why I’m writing a review (I normally don’t do this 😳). However these 2 ladies, pressed upon my heart to share my experience. Hopefully their management staff will recognize these 2 ladies.
They both provided me with their card and Kirsten said if I need anything, don’t hesitate to reach out via email. Thanks to both ladies for all you did for me on yesterday to lessen my border of needing this rental car, due to my circumstance.😢😭
Yay, Yay to both of you 🙌🏼🤩🙌🏼. If or when I need another rental, I will not hesitate to reach out to Enterprise Leasing in Lee’s Summit on 3rd street. Thanks Enterprise for entrusting both ‘Jaz’ and ‘Kirsten’ as front line employees with serving this community in Lee’s Summit. 🙏🏼
AW
Andy Weishaar
Oct 29, 2025
5.0
THE STAFF IS PROFESSIONAL AND COURTEOUS. THEY TAKE THE TIME TO GET YOU WHAT YOU WANT OR NEED. EVERYTHING CAN BE HANDLED IN ADVANCE SO YOU DON'T HAVE TO SPEND ALOT OF TIME AT THEIR OFFICE. THE PROCESS IS QUIK AND EFFICIENT, AND THE VEHICLE SELECTION IS GREAT. IF YOU NEED TO RENT A CAR I HIGHLY RECOMMEND ENTERPRISE.
WZ
William Zelenka
Oct 28, 2025
5.0
Customer service at this location is excellent. Very pleasant and helpful staff.