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AutoZone Auto Parts

4.4
(268 reviews)

Business Details

931 NE Sam Walton Lane, Lees Summit, MO
64086, United States
(816) 347-0884

About

Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Ne Sam Walton Lane in Lees Summit, MO is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Lees Summit, MO or call us at (816) 347-0884.

Details

  • Cash onlyNot available
  • Curbside pickupAvailable

Location

AutoZone Auto Parts
931 NE Sam Walton Lane, Lees Summit, MO
64086, United States

Hours

Reviews

4.4
268 reviews
5 stars
184
4 stars
41
3 stars
18
2 stars
4
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness and professionalism, with specific mentions of employees like Davin, Robert, and Shane going above and beyond to assist.

Mixed Experiences

While some reviews highlighted excellent service, others reported poor customer service and disorganization, indicating inconsistency in staff performance.

Product Availability

Customers appreciated the availability of parts and quick service, often noting that they found what they needed without hassle.

Installation Assistance

Several reviews mentioned that staff offered to install parts like batteries and wipers, although there were instances where customers felt assistance was lacking.
  • TT
    Thunderduck
    Jan 27, 2026
    1.0
    My wife's car battery was dead, so I charged it enough to crawl to this place. I waited inside for 20 minutes and didn't see anyone. So, I called the manager's number, and a guy came out of the back and answered the phone. I said I need a car battery. He hung up on me and went away. A guy came in from outside and I said I need a car battery. He said he already did 2 and I would have to go somewhere else. Fortunately, my car was able to start and I went to Advance Auto. The guy there helped me immediately and replaced my battery. Do not go to Autozone. They have other things to do besides fixing YOUR stupid car! There was a response to this review to contact AutoZone customer service. I wrote them and was totally ignored. Again.
  • SF
    Sarah Jean Felina
    Jan 27, 2026
    5.0
    Otis is an excellent customer service specialist who helped me tremendously!! Thank you! 🙏
  • SF
    Savannah Ferguson
    Jan 15, 2026
    5.0
    Bradley was extremely kind and professional! He helped change my battery out and helped turn a very stressful day into a breeze in like 10 minutes. Thank you so much again!
  • KD
    Ken Denning
    Dec 26, 2025
    5.0
    Good service
  • JB
    Joey Bahamundi
    Dec 5, 2025
    1.0
    Just plain bad customer service, won’t be going back. Disorganized and easily overwhelmed, no greeting, no awareness of customer sequential order. I remember my first day, apparently for them it was today.

Brand Certified Facts from AutoZone Auto Parts

AutoZone Auto Parts partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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