McCarthy Jeep RAM Chrysler Dodge

Reviews

• JP

  jason peterson

  Feb 18, 2026
  1.0
  Poor customer service in the service center. Night drop wasnt explained. When dropped off they knew what they needed. But didnt order the part when I scheduled the appointment. Then when I picked it up. Service rep was not friendly, seemed he didnt even want to be there. Service manager wasnt much help either. Very disappointing.
• WC

  William Campbell

  Feb 16, 2026
  5.0
  Austin was great to work with! Made the process very smooth and fairly stress free by communicating so well throughout the process
• PR

  paul rison

  Feb 13, 2026
  1.0
  First time leaving a review (wish they had zero stars), but McCarthy really outdid themselves, so I thought I should warn others. My first experience was at their body shop over the summer. They had our truck for over 2 months for hail damage and we had to return 3 additional times to fix items they broke while they had it. Good thing I took photos of the original interior condition, as they tried to deny it all. I decided to give them a second chance at the Jeep dealer for service since we own 3 Chrysler vehicles and it's convenient to stay in Lee's Summit. The service department under the old Lee's Summit Dodge/Jeep was poor (probably why they got bought out by McCarthy), but these guys really take the cake. I had my vehicle in multiple times with different service advisors for a simple window repair. Mind you, I had to ask them daily for updates the whole time. After having it for 2 separate occasions totaling 7 days, turns out they didn't even order the part 😁 After telling me literally the day before to bring vehicle back in, didn't even touch that day and then next day that the vehicle would be done by noon. I showed up at 5pm and the part was never ordered. Again, no call from them the whole time to even tell us this. They wanted me to come back... again and would order the now "backordered" part, mind you again its not on backorder as I already checked OEM. They would now cover labor but they quoted me $200 over entire original quote. Guess they needed to cover labor so they said part cost was much more then original price. Hmmmm. Guess they forgot we already ran price of just the part costs. Worst of all of this, while "discussing" this with the advisor, the service manager was apparently too busy to come out and get involved, could not believe the lack of customer service—he just stared through the window. I won't even get into further details, but just wanted to share my experience so you all can make up your own mind whether to buy or have anything serviced by this group.
• KS

  Kathy Sehorn

  Jan 31, 2026
  5.0
  On 1/30/26 I purchased a New 2026 Jeep Compass And I absolutely love it And the 72 Month Warranty All the Staff members that helped with the processing were Amazing And My salesman Jeff Daniels worked hard and getting me the right payment plan And he is a Super Nice Guy ! And did a fantastic job ! I highly recommend him for your Salesman And I highly recommend McCarty Jeep Ram Chrysler Dodge
• MP

  Mike Pike

  Jan 30, 2026
  5.0
  We had an amazing experience with Alyssa buying our truck. She’s very knowledgeable about the vehicles and easy to talk to and get along with. She even came in on her day off to accommodate us. Very straight forward and place, no bull crap. When we asked what the out the door price was before we even started they were upfront and gave us that number straight away. Will definitely come back when we’re ready to get that Durango SRT!