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Enterprise employee helping Enterprise car rental customer roadside in the rain
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Enterprise Rent-A-Car

4.3
(263 reviews)

Business Details

763 Lynn St, Lebanon, MO
65536, United States
(417) 533-7368
https://www.enterprise.com/en/car-rental/locations/us/mo/lebanon-519c.html

About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Lebanon, MO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Lebanon location today.

Location

Enterprise Rent-A-Car
763 Lynn St, Lebanon, MO
65536, United States

Hours

Reviews

4.3
263 reviews
5 stars
204
4 stars
17
3 stars
4
2 stars
4
1 star
34

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and professional service provided by staff, particularly highlighting Patrick and Chris for their exceptional support.

Reservation Issues

Several reviews mentioned problems with honoring reservations, including instances where customers arrived to find no vehicles available despite prior confirmations.

Vehicle Condition

Feedback varied on vehicle cleanliness and maintenance, with some customers reporting issues such as dirty cars or mechanical problems, while others noted clean and well-maintained vehicles.

Overall Experience

While many customers had positive experiences and expressed a willingness to return, there were notable complaints regarding poor service and communication, particularly during busy times.
  • JB
    J Brew
    Jan 30, 2026
    5.0
    Doing business with this location was pleasant and very professional. Patrick deserves five stars.
  • BS
    Brandi Sheets
    Jan 7, 2026
    5.0
    Very friendly and efficient service .
  • SK
    Steph K
    Dec 31, 2025
    4.0
    Had a great experience at this location, especially compared to other places that I have rented before. Car was clean and the oil changed pick up was extremely seamless and took a little bit longer than expected but totally understandable before the holidays. Customer service was fantastic and I got a great rate on about a week rental. They were even able to go through my insurance. Thanks Enterprise!
  • CW
    Conner Wilson
    Dec 12, 2025
    5.0
    I had to rent a car for insurance and Patrick help me through the hole thing. he made it vary stress free and easy thank you enterprise and Patrick for all the help
  • CR
    Chris Rendall
    Dec 1, 2025
    1.0
    Beware! Reservation are not honored here. Booked a full sized car on the Costco website on November 14th for Noon, November 19 and received a confirmation from Enterprise. At 11:30, as we drove to his facility, Patrick called to say he didn't have any cars available. That, (supposedly) the one he had for us was returned "unrentable". He would have called earlier but, (again, supposedly) a customer with a hearing problem took all his morning. And, (again, supposedly) he had ordered more cars in, they were on their way but they hadn't quite arrived yet. But he encouraged me to call other Enterprise locations to see what they had. I would have thought he should have made those calls but I now suspect he already knew that everyone was out of cars. On those calls, no one was even encouraging. Not one person mentioned that they had ordered in more cars, just Patrick. I called him back to tell him that no one had anything, when he said some "corporate client cars” that were (again, supposedly) being returned later, and he was sure he could get us handled.. At 3:00pm he called, seemingly proudly, to say he finally had a car, a subcompact, a Nissan Sentra (probably one of those “corporate client cars") available. Given that we knew we needed a larger car, we had reserved a full sized car, so the Sentra wasn't going to work. When I expressed my frustration, Patrick asked, with some attitude, just what I was expecting, just 8 days before a busy Thanksgiving. Well, Patrick, I guess, since I had a confirmed reservation for a full sized car, on a certain day and time, that's what I was expecting. He had days to make sure he could honor Enterprise's commitment. ....Bla, Bla, Bla...The more he explained, the less I believed.

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