Brand Certified
Waterway Carwash
3.9(375 reviews)
Certified by Waterway Carwash • Mar 01, 2026
Business Details
10850 Manchester Rd, Kirkwood, MO
63122, United States
Certified by Waterway Carwash • Mar 01, 2026
(314) 965-3757
Certified by Waterway Carwash • Mar 01, 2026
https://www.waterway.com/locations/kirkwood/
Certified by Waterway Carwash • Mar 01, 2026
About
Certified by Waterway Carwash • Mar 01, 2026
Car WashWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Certified by Waterway Carwash • Mar 01, 2026
Hours
Certified by Waterway Carwash • Mar 01, 2026
Reviews
3.9
375 reviews
5 stars
216
4 stars
50
3 stars
29
2 stars
27
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported inconsistent service quality, with some experiencing poor cleaning results and others praising the thoroughness of the wash.
Staff Performance
Feedback highlighted a mix of positive and negative experiences with staff, noting both friendly service and instances of rudeness or lack of attention to detail.
Pricing Concerns
Several reviews mentioned dissatisfaction with pricing, feeling that the cost did not match the quality of service received.
Damage Incidents
Multiple customers reported damage to their vehicles during the wash process, raising concerns about the care taken by the staff.
Customer Experience
While some customers had great experiences and appreciated the service, others expressed frustration with long wait times and inconsistent policies across locations.
- APAE PokoskiJan 17, 20262.0It's kids doing the interior cleaning and someone needs to train them on the difference between activity and result. Waterway is the easy button right by my home so I go even knowing I'll be disappointed and the conversation ALWAYS goes like this: "um, the console still has dirt and spills visible" "but I wiped it" "okay thanks but it's not clean" "but I wiped it, do you want me to do it again" "well yeah, I'd like it to be clean" followed by a half-assed rewipe that still doesn't do the job. Same convo on vacuuming. Waterway, its not my job to train your staff on how to achieve a result and I invariably leave pissed. So be warned: Your car will be 40% cleaner but it will not be clean no matter the package level you buy or the amount of money you tip. I've tried every permutation and it simply has no effect on (the crappy) end result.
- JSJosie SmithJan 12, 20261.0terrible experience. i used to work at a car wash so i understand the ins and outs. the exterior car wash didn’t clean much. then i went to use the vacuums (mind you no one was there) and someone came up to tell me i couldn’t use them. i then asked if i could please use them this one time since i didn’t know and wouldn’t have paid for an exterior wash if i would’ve known that (as no other car wash is like that) and they told me i would have to drive to another location. it seemed very ridiculous to just not let you use the vacuum after your wash. won’t be coming back.
- RORyan P. O'ConnellJan 11, 20263.0Left with dirty wheels. Bummer
- NRNathaniel ReisingerJan 6, 20262.0Usually they do an ok job washing cars. Don’t expect the floor or interior panels to be thoroughly cleaned. Most recently went to sign up for a month and got stuck because the machine was down. Had to leave without a car wash.
- JPJerry PardieckNov 7, 20251.0Dented my 2025 Buick Escalade. only two months old. m
Frequently Asked Questions About Waterway Carwash
What types of services does Waterway Carwash Kirkwood offer?
Waterway Carwash Kirkwood offers full-service car wash, major brand gasoline, snacks, drinks, and other merchandise for convenience.
What are the operating hours of Waterway Carwash in Kirkwood?
Waterway Carwash is open every day from 7:00 AM to 7:00 PM.
Where is Waterway Carwash located in Kirkwood?
Waterway Carwash is located at 10850 Manchester Rd, Kirkwood, MO 63122, USA.
What payment methods are accepted at Waterway Carwash?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, the facility has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all customers.
How can I contact Waterway Carwash customer service?
You can contact customer service via email at customerservice@waterway.com or by phone at +1 314-965-3757.
Does Waterway Carwash offer any subscription or special car wash packages?
Yes, they offer unlimited car washes through their Clean Car Club program, which can be found on their website.
What nearby gas stations can customers visit besides Waterway Carwash?
Customers nearby can also visit BP gas stations located close to Waterway Carwash for additional fueling options.
Are there nearby dining options close to Waterway Carwash in Kirkwood?
Yes, customers can visit nearby dining spots such as Honey Baked Ham and The Honey Baked Ham Company for American delicatessen and sandwiches.
What automotive services are available near Waterway Carwash besides car washes?
Nearby automotive services include Entertainment Vans for auto customization, NTB for tires and batteries, and car rental from Hertz.
Brand Certified Facts from Waterway Carwash
Waterway Carwash partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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