Business Details
About
Car WashWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.9
373 reviews
5 stars
215
4 stars
50
3 stars
29
2 stars
26
1 star
53
What are people saying?
AI-generated from recent customer reviews
Service Quality
Mixed reviews on service quality, with some customers praising the thoroughness while others reported superficial cleaning and damage to vehicles.
Staff Performance
Staff are generally described as friendly and hardworking, but there are concerns about their training and attention to detail.
Pricing Concerns
Many customers feel the services are overpriced for the quality received, leading to dissatisfaction.
Customer Experience
Several customers reported negative experiences related to management and customer service, particularly regarding handling complaints and issues.
- JSJosie Smith1 day ago1.0terrible experience. i used to work at a car wash so i understand the ins and outs. the exterior car wash didn’t clean much. then i went to use the vacuums (mind you no one was there) and someone came up to tell me i couldn’t use them. i then asked if i could please use them this one time since i didn’t know and wouldn’t have paid for an exterior wash if i would’ve known that (as no other car wash is like that) and they told me i would have to drive to another location. it seemed very ridiculous to just not let you use the vacuum after your wash. won’t be coming back.
- RORyan O'Connell2 days ago3.0Left with dirty wheels. Bummer
- NRNathaniel ReisingerJan 6, 20262.0Usually they do an ok job washing cars. Don’t expect the floor or interior panels to be thoroughly cleaned. Most recently went to sign up for a month and got stuck because the machine was down. Had to leave without a car wash.
- JPJerry PardieckNov 7, 20251.0Dented my 2025 Buick Escalade. only two months old. m
- JMjerome millerOct 14, 20255.0AAA class 1 rating. As close as you can get to getting it detailed. Awesome job!!!
Frequently Asked Questions About Waterway Carwash
What types of services does Waterway Carwash Kirkwood offer?
Waterway Carwash Kirkwood offers full-service car wash, major brand gasoline, snacks, drinks, and other merchandise for convenience.
What are the operating hours of Waterway Carwash in Kirkwood?
Waterway Carwash is open every day from 7:00 AM to 7:00 PM.
Where is Waterway Carwash located in Kirkwood?
Waterway Carwash is located at 10850 Manchester Rd, Kirkwood, MO 63122, USA.
What payment methods are accepted at Waterway Carwash?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, MasterCard, Samsung Pay, and Visa.
Is Waterway Carwash accessible for customers with disabilities?
Yes, the facility has wheelchair accessible entrance, parking, seating, and restrooms to accommodate all customers.
How can I contact Waterway Carwash customer service?
You can contact customer service via email at customerservice@waterway.com or by phone at +1 314-965-3757.
Does Waterway Carwash offer any subscription or special car wash packages?
Yes, they offer unlimited car washes through their Clean Car Club program, which can be found on their website.
What nearby gas stations can customers visit besides Waterway Carwash?
Customers nearby can also visit BP gas stations located close to Waterway Carwash for additional fueling options.
Are there nearby dining options close to Waterway Carwash in Kirkwood?
Yes, customers can visit nearby dining spots such as Honey Baked Ham and The Honey Baked Ham Company for American delicatessen and sandwiches.
What automotive services are available near Waterway Carwash besides car washes?
Nearby automotive services include Entertainment Vans for auto customization, NTB for tires and batteries, and car rental from Hertz.