Business Details
About
Towing Service StationTransportation Service
McNamara's Towing & Transport provides towing and roadside assistance services to St Louis County, MO.
Details
- Onsite servicesAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
McNamara's Towing & Transport
12204 Old Big Bend Rd, Kirkwood, MO
63122, United States
Hours
Reviews
3.4
152 reviews
5 stars
79
4 stars
10
3 stars
8
2 stars
5
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with many reviews highlighting rude and dismissive behavior from staff, particularly in the office.
Response Time
Several customers praised the quick response time of the towing service, noting that drivers arrived promptly after calls for assistance.
Pricing Issues
Numerous reviews mentioned concerns about overcharging and unexpected fees, leading to perceptions of dishonesty and price gouging.
Professionalism
While some customers reported positive experiences with drivers being professional and helpful, others criticized the management and office staff for their lack of professionalism.
- AUAshling UltanaDec 7, 20251.0These guys are rude, discourteous, and dishonest with the way they run their business. The owner Jason has a bad temper and will flat out till you as a client to shut up and shout you down to get his points across before hanging up in your face, without ever allowing you to voice your concerns. We had a vehicle get towed in here after a bad accident and wanted to make some inquiries on the pricing and were met with ridicule and treated like garbage. This isn’t a way to run a business nor treat your customers, I can only imagine how they treat their customers for their other services, and it makes you wonder whether you’re getting ripped off for it. I highly suggest you look elsewhere for your towing needs.
- MSMatthew StanleyOct 21, 20255.0These guys were great. Our truck broke down and they showed up within 10 minutes of being called. The driver went above and beyond to help us out. We were far from home and they took excellent care of us.
- BWBryan WalkerSep 29, 20251.0Where do I even start with this scam of a business? The owner—Jason, or whatever his name is—seriously needs a refresher in customer service. The people calling about their cars are the ones paying his bills, and some of us are fresh out of a bad accident. To be met with rudeness right away is unacceptable. My car sat in their yard Thursday, Friday, and Saturday, and I picked it up first thing Monday morning. I wasn’t even allowed to get it on Sunday because of “lot maintenance.” Yet they still charged me for 4 full days—$446—even though Monday was just a morning pickup. Absolute scam. On top of that, they leave your lights on and your keys just sitting on the seat, which drained my battery. Completely careless. Save yourself the headache and go elsewhere. This place is nothing but a rip-off.
- DPDr. PinkSep 22, 20255.0Sadly this was our second time needing our vehicle towed, but McNamara was quick, helpful, and safely got our car where it needed to be for repair. Gavin was polite and helpful. I hope I don’t need to, but I would use them again.
- MMMr. McCarterSep 2, 20252.0The bright polished steel on your tow truck is a huge PITA for other drivers on the road.
Frequently Asked Questions About McNamara's Towing & Transport
How much does towing cost?
Every situation is unique we handle your vehicle with care call us for a free estimate.
Do you offer equipment hauling?
Yes, we offer equipment hauling for items such as forklifts, boom lifts, excavators, dozers, bobcats and more.
Do you tow exotic & EV cars?
Yes, we tow exotic and EV Cars. We also have appropriate storage set up for EV Cars.
Do you offer recovery services?
Yes, we offer winchouts, accident recovery, rollovers, and more.
How far do you travel for tows?
We are willing to travel please call for a customized estimate.
What types of towing services does McNamara's Towing & Transport offer?
They provide towing for exotic, classic, EV cars, recovery towing, medium and heavy-duty towing.
Is McNamara's Towing & Transport available for emergency assistance at any time?
Yes, they offer 24/7 emergency towing and roadside assistance services.
Do they handle equipment hauling?
Yes, they haul equipment like forklifts, boom lifts, excavators, dozers, and bobcats.
Are exotic and electric vehicles towed at McNamara's?
Yes, they tow exotic and EV cars, with specialized storage for EVs.
What is the typical cost of towing services at McNamara's?
Costs vary depending on the situation; contact them for a free estimate.
How far will McNamara's Towing travel for towing services?
They are willing to travel; call for a customized estimate.
Where is McNamara's Towing & Transport located?
They are located at 12204 Old Big Bend Rd, Kirkwood, MO 63122, USA.
What nearby automotive services can customers access around McNamara's Towing?
Nearby, customers can find Metro West Services and Joe Rudy's Al's Service for automotive repairs and towing.
Are there truck rental options near McNamara's Towing for customer convenience?
Yes, U-Haul Neighborhood Dealer nearby offers truck rentals which customers can use before or after towing services.
What local businesses near McNamara's Towing can assist with insurance needs?
Nearby insurance agencies such as Kelli A Young and Associates and Brody Jackson Agency can help customers with insurance.