Enterprise Rent-A-Car

Reviews

• JS

  Jason Smith

  2 days ago
  1.0
  I rented a large luxury SUV and over the weekend had to return to the MCI location because the vehicle developed an engine/check engine warning light. Since the issue was with the rental vehicle itself, I expected to be provided a comparable replacement. Instead, manager Mark told me no equivalent vehicle was available and that they were booked. However, while leaving, another employee stated they do not like sending large SUVs to other locations when the rental did not originate there. If true, that suggests the refusal may have been based on internal preference rather than actual availability. I should not be penalized because the rental provided to me had mechanical issues. I’m requesting this situation be reviewed, along with whether proper customer service and replacement policies were followed. A customer who receives a defective rental should be prioritized for a safe, equivalent replacement. If this is the management they put in place I feel bad for any future customers
• TS

  Taylor Scott

  2 days ago
  5.0
  Awesome customer service and great experience this week from Enterprise. They had my car right pulled up for me once I got done at the desk and the staff at checkout was fabulous. Car was clean no issues as always had a great experience.
• TK

  Ty Kline

  3 days ago
  1.0
  Moved to Montana recently, former resident of MO. Flew back to MO to wrap things up. Drivers license is still MO and verified from their websites instructions that debit cards are allowed if a return flight is booked and a $400 deposit is put on the debit card. Apparently this is not the case at this location and they only accept credit cards if you have a MO drivers license, contrary to what their policy said online after inputting my MO address into the reservation. I figured it out and rented elsewhere but absolutely wasted my time and put me in a huge bind because either their store policy is only for this location or their written policy online is wrong.
• GB

  GrannyB Books

  6 days ago
  5.0
  Enterprise rocked it out for me! Fair pricing, excellent service end to end. Not the fault of Enterprise but I will never buy a Mitsubishi Mirage. I flipped up the sun visor and heard a loud ping. I think Mitsubishi missed the foam between the headliner and the roof of the car. And when you roll down the rear windows, the rumbling noise was so loud, sounded like when you hit the lines on the side of the lane.
• LL

  LitBlaze

  Apr 12, 2026
  1.0
  I returned my rental vehicle after hours and followed the instructions provided in the app, which clearly state to place the keys in the drop box. While doing so, I encountered someone who appeared to be an employee. They tried to convince me to leave the keys inside the car instead, which directly contradicted the app’s instructions. When I asked for clarification about the discrepancy, the interaction became unhelpful and, at times, hostile. I was told, “I don’t want to argue with you,” while they began to drive away mid-conversation. I was also warned that I could be charged $100 for using the drop box, despite that being the stated procedure. As I proceeded to follow the app’s instructions and placed the keys in the drop box, I was told they would retrieve the keys anyway. This interaction left me feeling uneasy and concerned about the possibility of being charged unfairly or having issues reported with the vehicle after drop-off. Overall, this experience lacked clear communication and professionalism, and it significantly reduced my confidence in the return process.