Business Details
About
Car Wash
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort.
From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience.
The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.
Details
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
- Wheelchair accessible seatingAvailable
Location
Hours
Reviews
3.9
626 reviews
5 stars
346
4 stars
104
3 stars
41
2 stars
42
1 star
93
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported a decline in the quality of cleaning, particularly for interior services, with several stating their cars were not cleaned properly.
Pricing Concerns
Customers expressed dissatisfaction with rising prices relative to the quality of service received, feeling that the cost was not justified.
Staff Performance
While some reviews praised the friendliness and helpfulness of staff, others noted a lack of attention to detail and professionalism.
Membership Issues
Several customers were frustrated with new membership requirements for certain services, feeling it limited their options and value.
Customer Experience
Mixed feedback on overall customer experience, with some enjoying the amenities and service, while others reported long wait times and poor service.
- LWLynn WilliamsNov 5, 20255.0Two Young Ladies took care of my car, doing everything I had asked. They were Awesome! Car was Beautiful!
- LLLeeOct 30, 20251.0If I could give this location a zero I would, the waiting area has no type of heating system despite it being cold outside. You can pay $55 for an interior and exterior clean but BEWARE they will literally clean AROUND trash instead of doing their job and what you're paying for. " they should've told you we clean around the trash and leave trash." Is what the manager said to me. Now if it was them expecting a clean they would be as pissed off as we are. Money doesn't grow on trees and it's flat out ridiculous that I had to go back and reclean and remove trash out my car. You are better off going to go car wash and do it yourself.
- MCmark craftonOct 19, 20255.0They do great work.
- RDRachel DavenportOct 16, 20255.0Absolutely great place they do a wonderful job
- TSTodd SchroederSep 26, 20253.0They are much less focused on turning out a quality result at State Line than they used to be. No pre-treatment of vehicles before entry = bugs on vehicles at finish. Every car needs to be sprayed down before washing.
Frequently Asked Questions About Waterway Carwash
What services does Waterway Carwash in Kansas City offer?
Waterway Carwash offers car wash services, major brand gasoline, snacks, drinks, and other convenience store merchandise with a focus on speed, quality, and outstanding personal service.
Where is Waterway Carwash located in Kansas City?
It is located at 8507 State Line Rd, Kansas City, MO 64114, United States.
What are the operating hours for Waterway Carwash?
Open Monday through Saturday from 7:30 AM to 8:00 PM and Sunday from 8:00 AM to 7:00 PM.
What payment options are accepted at Waterway Carwash?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Waterway Carwash have wheelchair accessible facilities?
Yes, it has wheelchair accessible entrance, parking, seating, and restrooms.
How can I contact Waterway Carwash customer service?
You can contact them via email at customerservice@waterway.com or by phone at +1 816-523-4105.
Where can I find more information about car wash services at Waterway Carwash?
Visit their service menu page at https://www.waterway.com/car-wash-services/ for detailed information on car wash options.
What nearby places can I visit before or after my car wash at Waterway Carwash?
You can visit nearby places like Chick-fil-A for a quick meal, Marble Top Cafe for Mediterranean cuisine, or Target Store Ward-Parkway for shopping.
Are there banks near Waterway Carwash for convenient banking?
Yes, U.S. Bank, Security Bank of Kansas City, and Valley View Bank are nearby for your banking needs.
Can I get my mobile phone serviced near Waterway Carwash?
Yes, uBreakiFix and AT&T Store are nearby locations where you can get mobile phone repairs and services.