Waterway Carwash

3.9
634 reviews
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Business Details

8507 State Line Rd, Kansas City, MO
64114, United States
(816) 523-4105
https://www.waterway.com/locations/kansas-city/
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About

Car WashWaterway Gas and Wash Co.
Each Waterway location offers a combination of car wash services, major brand gasoline, snacks, drinks and other useful merchandise. Each store is set up for convenience, ease of use, speed of service and comfort. From the beginning, the Waterway concept has remained the same. We locate great neighborhoods; build high-end, distinctive buildings, hire only the best people and deliver uniquely outstanding service, quality and experience. The Waterway process and technology has been honed over many years to safely, completely and quickly clean cars and serve customers. No one else can guarantee the same high level of personal service, care and attention to detail that comes standard with all Waterway services.

Details

  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable
  • Wheelchair accessible seatingAvailable

Location

Waterway Carwash
8507 State Line Rd, Kansas City, MO
64114, United States

Hours

Reviews

3.9
634 reviews
5 stars
352
4 stars
105
3 stars
41
2 stars
42
1 star
94

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported a decline in service quality, particularly in interior cleaning and attention to detail.

Pricing Concerns

Several reviews mentioned that prices have increased while the quality of service has decreased, leading to dissatisfaction.

Customer Service

While some customers praised the friendly and helpful staff, others expressed frustration with management and service inconsistencies.

Membership Issues

Customers noted dissatisfaction with the membership model, particularly regarding reduced services for non-members and perceived value.

Overall Experience

Mixed reviews indicate that while some customers had positive experiences, many others felt disappointed and would not return.
  • JA
    Joshua Aldrich
    Jan 2, 2026
    5.0
    Got to run the car through a few times since I don't want a hand wash but great other wise.
  • NM
    Nicole Moad
    Dec 27, 2025
    5.0
    They did an amazing job on my car. I will be back.
  • JS
    Jesse Sosebee
    Dec 10, 2025
    1.0
    Called and spoke to someone about charges Got a quote $45 inside and out whole nine yards right Get there and they ask do you want the back cleaned $4 up charge do you want floor mats cleaned $6 up charge I had driven 20 miles to get there I finally said to the guy no thanks because he was not finished with the up charges So I just left Why not tell the truth on the phone call Never again
  • EG
    Eric Glock
    Dec 5, 2025
    5.0
    I was surprised how clean my car got for 10 bucks. A real lifesaver perhaps literally after the snow the visibility in my car was so bad. I could barely see anything. After a relatively inexpensive run-through, it looked like better than new.
  • RM
    Rithirat McCollum
    Dec 4, 2025
    5.0
    Their Ceramic Coatings provides a much deeper shine and superior paint protection against water and UV rays than other drive-thru carwashes, plus great and professional staff to assist you with all your vebicle care needs.
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Frequently Asked Questions About Waterway Carwash

What services does Waterway Carwash in Kansas City offer?

Waterway Carwash offers car wash services, major brand gasoline, snacks, drinks, and other convenience store merchandise with a focus on speed, quality, and outstanding personal service.

Where is Waterway Carwash located in Kansas City?

It is located at 8507 State Line Rd, Kansas City, MO 64114, United States.