Valvoline Instant Oil Change

Reviews

• CH

  Courtney Holmes

  5 days ago
  5.0
  Just went and saw Blake and the boys!!! This guy is so great to work with. They were so professional and nice. It was noticeably busy but they took time to explain everything and get me on the right path. I have been at valvoline for awhile now because of the great service but due to their treatment today I’ll be back at this location. Blake is such a good leader, multi tasker and thorough! Thank you for the hookup with new wipers, plug and oil change!
• BD

  Brett Downing

  Jan 3, 2026
  3.0
  I am writing to express my dissatisfaction with my visit to Valvoline Instant Oil Change on Friday morning, January 2nd. When I first arrived, I went inside to ask a few questions about services and whether you accept Groupon. A young blonde female employee rushed over to stop me. While she answered my questions, her demeanor made it clear that I was bothering her and that she was unhappy to be assisting a customer. Once I declined additional services, I immediately felt that the overall tone and quality of my experience went downhill. From that point forward, the service felt rushed, less attentive, and noticeably different. When I pulled my vehicle in, I clearly stated that I did not want my air filters checked, as they are difficult to access and I prefer to purchase them elsewhere. I did, however, ask that normal top-side service still be completed, and the technician agreed. Despite this, I had to remind the staff to complete the top-side service before I left, which should not be the customer’s responsibility. I was also told that there was corrosion on the positive side of my battery and that it would be cleaned and sprayed with a protective coating. However, my oil change was completed extremely quickly, and only one technician was working on my vehicle. Based on how fast the service was, it is difficult to believe that the battery corrosion was properly cleaned and treated as described. Additionally, I was told that my battery could not be tested because of the corrosion, which further raises concerns about the accuracy and consistency of the information I was given. The oil was also not drained from the bottom of the vehicle, which is my preference, as I do not like oil being suctioned out from the top. At one point, I stepped out of my car briefly to refill my water bottle and was asked, “Where are you going, boss?” This comment was unprofessional and made me uncomfortable. As I was leaving, I was told to come back to have my maintenance light reset—something that should have been handled during the service. All of this occurred during an $85 oil change, which is not inexpensive. For that price, I expect professional behavior, consistent service regardless of whether I decline add-on services, and honesty and accuracy in the work being performed and explained. Overall, this was a frustrating and disappointing experience, and it has shown a clear lack of attention to customer service and quality at this location.
• QJ

  Quentin Johnson

  Dec 17, 2025
  1.0
  Have a semi leaky car, 150k miles and she's had constant work on her and went in to this location for the convince before dnd and by the time to took the off ramp to my home from the highway there was smoking coming out the hood and a burning smell of both coolant and oil. And once I got home there was white smoke coming out both the hood and exhaust. Called first thing when I got home and made a claim. They told me to drive it in I said NO. They had it towed and said theyd fix it and all they did was redo the oil which they originally said was half a quart over. And after their fix found a whole quart over. Started up the engine after their 'fix' and she's still smoking out the front of the engine after it warms up. They then suggested to drive it to a mechanic claiming its the age of the car among other things. (No one in the valvoline is a mechanic) why didn't they take it to a shop. First and 2nd why did they claim to fix it. I only drove a max of 5 miles home and she was smoking. Ive NEVER HAD THIS HAPPEN TO MY CAR.
• ES

  Ebony Stephenson

  Dec 12, 2025
  1.0
  Got my transmission flushed before traveling to Junction city KS a couple years back. Upon arrival to Kansas my transmission went out. Which was during christmas week. So i had to wait until the next business day for a mechanic to look at it. The Mechanic said I barely made it. I had to purchase a new transmission inorder to get back home. I notified vivoline and was informed since I didn't call them and let them look at my truck first they will not accommodate me in anyway. I now only use this place to get air in my tires. I wouldn't recommend this place to do anything else on my vehicle. They hire a bunch of kids who are new to being a mechanic so lack exceptional skills and knowledge.
• RB

  Ray Bloxsom

  Dec 7, 2025
  5.0
  Very impressed with their service top-notch and I appreciate their effort that you're put into taking care of my limo again thank you thank you hopefully lunch on me will show my appreciation to them it's least I can do 🫶

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