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Valvoline Instant Oil Change

4.0
(706 reviews)

Business Details

2602 NE Vivion Rd, Kansas City, MO
64119, United States
(816) 278-1491
https://store.vioc.com/mo/kansas-city/2602-ne-vivion-rd

About

Oil Change Service StationAuto Repair ShopCar Battery StoreAuto Air Conditioning Service
For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Kansas City.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Valvoline Instant Oil Change
2602 NE Vivion Rd, Kansas City, MO
64119, United States

Hours

Reviews

4.0
706 reviews
5 stars
422
4 stars
102
3 stars
40
2 stars
26
1 star
116

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and knowledgeable staff, others reported rude behavior and lack of professionalism.

Efficiency

Many customers experienced long wait times, often exceeding the advertised quick service, leading to frustration.

Quality of Work

There are concerns about the quality of service, with reports of incomplete work, such as improperly secured parts and missed maintenance tasks.

Communication

Several customers expressed dissatisfaction with communication regarding service recommendations and follow-up on issues.

Overall Experience

While some customers had positive experiences and appreciated the service, many reported significant issues that led to a lack of trust in the service provided.
  • KP
    Kristina Paterson
    1 day ago
    5.0
    The staff was incredibly fast and friendly. Even though they were clearly busy, they took the time to thoroughly explain what my car needed beyond just the oil change. I really appreciated that they didn’t rush through the process and made sure I understood everything. Great customer service and professionalism all around. I will definitely be coming back and recommending them to others!
  • AK
    Ashlee Eilers Kendrick
    3 days ago
    1.0
    You failed to check all of the fluids in my vehicle. Turns out my radiator fluid was bone dry which just caused a multitude of issues. Next time I'll go to the other Valvoline off N. Oak as they are ALWAYS diligent.
  • GM
    Greta Moore
    5 days ago
    5.0
    Everyone was very courteous and helpful. The first guy I met was knowledgeable and explained what I should expect and checked to see why my check engine light was on and suggested what they could do to potentially help with getting it to turn off. I didn’t get his name but I appreciated his information. Jhon was helpful and told me where to get a coupon on the website, and he was friendly. Rob identified that I needed a new air intake hose and he gave me the information for ordering one off partsgeek.com and told me if I got one soon he would put it on for me so that we could do another service I wanted to do. He told me what days he would be there to help with the air intake hose. Rob really went above and beyond. Every one was very helpful and treated me like family. I am thankful for your crew there today. They addressed all my concerns efficiently.
  • BH
    Bethany Higgins
    Feb 24, 2026
    5.0
    Quick, friendly and efficient! Not pushy but informational. Highly recommend
  • DP
    Detail Pro
    Feb 11, 2026
    1.0
    First time at Valvoline. Made a switch from Jiffy Lube to try them out. Only been a month that received an oil change. Oil light came on dash today. Went to a Valvoline location to have them top off oil since it had not passed oil change mileage. Attendant said there was an oil pan leak. Was never told this from Valovoline. Asked if they can add oil so I can get to a mechanic to change oil pan leak. Attendant said they had to charge. I am a Veteran. Live on an income. This was not cool to have me wait an hour so they can not help me at all. Going back to Jiffy Lube.

Frequently Asked Questions About Valvoline Instant Oil Change

What types of vehicle maintenance services does Valvoline Instant Oil Change offer in Kansas City?

Valvoline Instant Oil Change offers quick, stay-in-your-car oil changes and a wide range of preventive vehicle maintenance services for all types of vehicles.

Where is Valvoline Instant Oil Change located in Kansas City?

It is located at 2602 NE Vivion Rd, Kansas City, MO 64119, USA.

Brand Certified Facts from Valvoline Instant Oil Change

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Certified March 01, 2026Yext Knowledge Graph
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