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For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive vehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Kansas City.
Feedback on customer service is mixed; while many customers praised the staff for being friendly and helpful, others reported rude behavior and poor communication.
Service Efficiency
Several reviews highlighted issues with wait times and service efficiency, with some customers experiencing delays and others noting quick service.
Upselling Concerns
There are multiple complaints about aggressive upselling tactics, with customers feeling pressured to purchase unnecessary services or products.
Quality of Work
While some customers were satisfied with the quality of work performed, others expressed concerns about incomplete services and lack of thoroughness.
JG
Jackson Groves
Dec 20, 2025
5.0
Service is good but I'm always astonished by how expensive it is for a full-size pickup.
RR
Ricky Ropka
Dec 13, 2025
1.0
Survey Comment: The oil change itself went well, the price was much higher than expected. The problem was after they finished with the oil change and getting ready to send me out, I noticed the low tire air pressure light was still illuminated. I had to ask the employee if they checked the tire pressure? He said, “Oh, I was just getting ready to get that!” He then asked me if 35 lbs was good? Having no idea since the tires had always been filled with nitrogen and it was the first time the low pressure light had come on, so i said yes to 35PSI. Well he filled the tires to 35 PSI and prior to leaving, I noticed the low tire pressure light was still illuminated. I called the employee to my passenger side window and pointed out the light, and he said, “Oh, you need to drive it a bit to get the light to go off”! I was so frustrated I just left knowing the kid had lied to me! Once i got home, I noticed that the receipt that i received prior to them ever putting air in my tires said, tires checked to clearly stated 41 PSI? It also said oil service light reset? No it was not reset! I did that at home! Then it said lubrication “Not checked”? I had assumed that valvoline greased all lubrication, at least they used to? Now I’m worries about the if they put in the proper oil, the oil level, as I was billed $32.97 for extra oil? Finally i’m worried if they actually changed the oil filter or if they installed the proper oil filter!
CB
Connie Bruner
Dec 10, 2025
5.0
Very friendly and fast
CB
Cierra Buchanan
Nov 14, 2025
1.0
Very rude and uneducated!!!! I went to get an oil change and they denied my service because they can’t open my hood. The guy with the dreads is very rude!!! This is the first valvoline I’ve been to that had a problem opening my hood. If I can rate them a zero stars I would. I was already fishy about them changing my oil because of their age. They looked 15-20, definitely shouldn’t be working at an auto shop if they can’t do the bare minimum which is opening a hood. Will never go there again!!!
LW
Loren Wynn
Oct 22, 2025
1.0
Was in a week and a half ago got my oil, transmission and radiator serviced. They told me if I brought my own fluid they would do my transfer case and differentials. Today when I went in for those services they had me pull in started working on my vehicle and then told me that they could not input (customer supplied fluids) and wanted to charge me almost 400$ offering a measly 20% off on fluids I wasn’t even getting but still charging me for. After some discussion with the service advisor he came back and told me that the fouls a leak in my front differential a leak starting in my transfer case and was leaking coolant. I park my car inside my garage where there are no drops on my floor nor did they mention any leaks last week when they performed the other service doesn’t seem right if you ask me
Frequently Asked Questions About Valvoline Instant Oil Change
What services does Valvoline Instant Oil Change offer?
Valvoline Instant Oil Change provides quick, stay-in-your-car oil changes in about 15 minutes, along with a wide range of preventive vehicle maintenance solutions for all types of vehicles.
Where is Valvoline Instant Oil Change located in Kansas City?
It is located at 8132 N Oak Trafficway, Kansas City, MO 64118.
What are the operating hours for Valvoline Instant Oil Change?
Monday through Friday, 8:00 AM to 7:00 PM; Saturday 7:30 AM to 6:00 PM; Sunday 8:30 AM to 5:00 PM. The location is closed on certain holidays like November 27 and December 25, 2025.
Does Valvoline Instant Oil Change require appointments?
No, appointments are not required; customers can walk in for services.
What forms of payment are accepted at Valvoline Instant Oil Change?
Valvoline Instant Oil Change accepts debit cards, credit cards, and mobile NFC payment methods.
Is Valvoline Instant Oil Change a corporate or franchise location?
The location is labeled as a corporate store.
If I'm visiting Valvoline Instant Oil Change, what is a nearby pet care facility?
North Oak Animal Hospital is nearby, providing veterinary and pet services, which can be convenient if you need pet care while your vehicle is being serviced.
Are there any convenient places to shop near Valvoline Instant Oil Change?
Yes, Dollar General is nearby, a discount store where you can find various goods, useful for quick shopping before or after your visit to Valvoline.
Where can I do laundry if I'm visiting Valvoline Instant Oil Change?
Express Laundry is close by, offering laundromat and dry cleaning services, which may be convenient for customers needing laundry services during their visit.
What online resources are available to learn more or contact Valvoline Instant Oil Change?
You can visit their website at https://store.vioc.com/mo/kansas-city/8132-n-oak-trafficway or follow their Facebook page at https://www.facebook.com/103124985785341 or Instagram handle @valvolineinstantoilchange.