Customer Service
Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Mike and Robert for their exceptional service.
Honesty and Integrity
Several reviews highlighted the honesty of the staff, particularly in avoiding unnecessary upsells and providing accurate assessments of vehicle needs.
Timeliness
There were mixed reviews regarding service speed, with some customers experiencing long wait times despite having appointments, while others noted quick and efficient service.
Communication Issues
Multiple customers expressed frustration over poor communication regarding service delays and appointment scheduling, indicating a need for improvement in this area.
Quality of Work
While many customers were satisfied with the quality of service, some reported issues with incorrect work or parts, leading to dissatisfaction.