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Goodyear Auto Service

4.2
(157 reviews)

Business Details

7620 Wornall Road, Kansas City, MO
64114-1817, United States
(816) 361-0400

About

Auto Repair ShopTire ShopGoodyear
Goodyear Auto Service Centers are full-service tire and automotive repair stores wholly owned and operated by the Goodyear Tire & Rubber Company.

Details

  • DebitAvailable
  • Cash onlyNot available
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

Goodyear Auto Service
7620 Wornall Road, Kansas City, MO
64114-1817, United States

Hours

Reviews

4.2
157 reviews
5 stars
112
4 stars
14
3 stars
7
2 stars
4
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and accommodating, with specific mentions of individuals like Mike and Robert for their exceptional service.

Honesty and Integrity

Several reviews highlighted the honesty of the staff, particularly in avoiding unnecessary upsells and providing accurate assessments of vehicle needs.

Timeliness

There were mixed reviews regarding service speed, with some customers experiencing long wait times despite having appointments, while others noted quick and efficient service.

Communication Issues

Multiple customers expressed frustration over poor communication regarding service delays and appointment scheduling, indicating a need for improvement in this area.

Quality of Work

While many customers were satisfied with the quality of service, some reported issues with incorrect work or parts, leading to dissatisfaction.
  • GB
    Gregory Bonds
    Jan 18, 2026
    5.0
    Got a oil change and they fixed the oil stick. Mike and the crew are good, probably better than Firestone, they looked at me like they were going to mess my car up. Which would be bad for them.
  • JZ
    Jie Zheng
    Jan 15, 2026
    5.0
    Great service! I came in for alignment after getting new tires and they did inspection for me and told me I didn’t need an alignment and charged me nothing! Love their honesty and great customer service! Their waiting area has coffee and working stations with WiFi and outlets, and it’s also nice and clean!
  • SB
    Stephen Bowen
    Jan 2, 2026
    1.0
    Made an appointment yesterday to get a tire repaired. I arrived at appointment on time. After waiting an hour, they said it couldn’t be repaired. Told them to go ahead and replace and still waiting another hour and 15 minutes later. What’s the point of making an appointment? Do people really have to wait 2.5 hours to replace a tire? Seems excessive.
  • WR
    W Rath
    Dec 15, 2025
    5.0
    Michael is great, he will take the time to explain things and help to prioritize repairs.
  • EB
    Eva Marie Bryde
    Dec 4, 2025
    5.0
    Michael B. helped me today. He was short-staffed and had lots of jobs to do, but still took the time to put air in my tires. The staff at this store is always so kind and accommodating and this is the reason why I buy my tires here. These people here really care about their customers. I won't go anywhere else.

Brand Certified Facts from Goodyear Auto Service

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Certified March 01, 2026Yext Knowledge Graph
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