Mixed reviews on service quality, with some customers praising helpful and knowledgeable staff, while others reported poor communication and service delays.
Customer Experience
Many customers highlighted positive interactions with staff, noting friendliness and professionalism, but some expressed frustration with long wait times and lack of follow-up.
Trustworthiness
Several reviews indicated concerns about upselling and integrity, with customers feeling misled about necessary services and pricing.
Efficiency
While some customers experienced quick service, others reported significant delays and scheduling issues, suggesting inconsistency in operational efficiency.
Overall Satisfaction
Overall, the business has a loyal customer base that appreciates the quality of work, but there are notable concerns that could impact future visits.
LM
Linda Miller
Nov 15, 2025
5.0
Excellent service. Car Battery wasn’t completely dead, so gave me the option of replacing or waiting until I had another problem.
Listened to me about the car’s anti theft shut down and suggested the key fob might be problem. The battery in key fob was inky at 40%, so he replaced the battery for me.
Will use this store again
JK
Jordy Kerns
Nov 13, 2025
5.0
I've been coming here for almost 10 years and this shop has always been great to me. I took my car in shortly after my dad passed away and when they told me their recommendations on what I needed done and I went to call my dad to check. Needless to say, it was a bit of an emotional moment and the staff noticed and was so kind to me and walked through all of their recommendations with honesty (telling me what was dire and what could wait till later) This was years ago and I still think about that kindness which is one of the reasons I still bring my car here to this day (Even though there are closer options to where I currently live)
Thank you Goodyear Waldo crew!
JT
James Thomas
Oct 25, 2025
2.0
After using this shop for multiple services from shocks, brakes, tires and more. I just can’t recommend this location. It’s consistently been an over promise and under deliver. The latest was ordering 4 tires online and making a reservation 3 days ahead of time. As always I show up a few minutes early for my scheduled appointment. To find out that the tires I selected hadn’t been delivered. I asked for a time frame and was never given an update. About an hour after my scheduled time I was told other service was necessary. I declined the additional service and now another hour has gone by and I’m still staring at my rotors. With nothing on them.
No communication. No consideration of others time. Manager even said tires should have been there but no apology for delay. No effort to move service forward with any type of priority. After almost 3 hours I was told they missed to cutoff to order and that nothing will get done today.
Will be the absolute last time I contract services with this location and probably Goodyear as a whole.
MP
Miles Patterson
Oct 25, 2025
5.0
Stayed late so I could pick up my car. Excellent service. fair recommendations + good solutions!
IG
Irvin Gray
Oct 8, 2025
5.0
Abigail and the general manager did an awesome job with $3,000 of warranty work on my car. They spoke with the warranty company about 10 times over the phone to get preapprovals, so that my out of pocket was just the original tire patch and oil change.
Frequently Asked Questions About Goodyear Auto Service
What services does Goodyear Auto Service provide?
Goodyear Auto Service offers full-service tire and automotive repairs including oil changes, operated by Goodyear Tire & Rubber Company.
What are the operating hours of Goodyear Auto Service?
The service center is open Monday through Saturday from 8:00 AM to 5:00 PM and closed on Sundays.
Does Goodyear Auto Service offer in-store pickup?
Yes, Goodyear Auto Service provides in-store pickup services.
Is Goodyear Auto Service wheelchair accessible?
Yes, Goodyear Auto Service has wheelchair accessible entrances and restrooms.
What payment options does Goodyear Auto Service accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Can I make an appointment online at Goodyear Auto Service?
Yes, appointments can be made online via their reservation URL.
Where is Goodyear Auto Service located?
It is located at 7620 Wornall Road, Kansas City, MO 64114-1817, USA.
What nearby places can customers visit around Goodyear Auto Service?
Nearby, customers can visit Waldo Hub community center, Pizza Hut restaurant, and Waldo Motors car dealer among others for additional services or dining options.
Are there other automotive service centers near Goodyear Auto Service?
Yes, Big O Tires, Firestone Complete Auto Care, and Pro Brake & Muffler are some nearby automotive service centers.
What nearby dining options are available for customers visiting Goodyear Auto Service?
Customers can dine at nearby places like Pizza Hut, Taj Mahal Indian Restaurant, and Lew's Grill and Bar.