Enterprise Rent-A-Car

4.3
2399 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Renting a car at Kansas City International Airport? Enterprise Rent-A-Car is Here For It. Whether it's a vacation, a business trip or an unexpected change in plans, we have the right rental car for you. Choose from our wide selection of vehicles, including compact cars, passenger vans, family SUVs & more. Enjoy easy, stress-free rentals and friendly service from a team that’s always ready to go the extra mile. Reserve your rental car at Kansas City International Airport today.

Location

Enterprise Rent-A-Car
648 Madrid Ave, Kansas City, MO
64153, United States

Hours

Reviews

4.3
2,399 reviews
5 stars
1,655
4 stars
262
3 stars
149
2 stars
97
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about disorganization and unhelpful service, particularly during busy times.

Efficiency

Several reviews highlighted quick check-in and check-out processes, but others reported long wait times and issues with car availability.

Vehicle Condition

Customers appreciated clean and well-maintained vehicles, but there were serious complaints about receiving unsafe cars and inadequate inspections.

Reservation Issues

Multiple customers experienced problems with reservations not being honored or cars not being available upon arrival, leading to frustration and inconvenience.

Communication

There were numerous complaints about poor communication regarding charges, reservations, and customer service follow-ups, leading to dissatisfaction among customers.
  • LB
    Lauren Bradshaw
    3 days ago
    5.0
    I've come for work a plethora of times. They always give Chick Fil A hospitality with the sweetest souls always greeting with a smile and making any traveler secure and safe. I would like to shout out the whole team. This particular tripped I met a beautiful soul by the name of Loren and ofcourse not just our names matched but so did our energy. You can tell she loves putting smiles on faces and making sure service is top priority. She defines what a breath of fresh air when traveling is hectic is all about. Returning the car was even better despite the rain and the cold Tate serve with a smile, good energy, and with that award winning service spirit. I never have an issue when I come to KCI. Many blessings to the staff and the team as a whole. If you are reading this Director your team gives A1 service consistently.✨️
  • RG
    Ron Gifford
    Nov 16, 2025
    5.0
    Enterprise car rental was such an easy experience. The counter experience was fast and pleasant. The lot Personel was extremely pleasant and enjoyable to work with.
  • TW
    Tim Walther
    Nov 11, 2025
    5.0
    Quick and friendly service. I asked for a Ford and they provided one.
  • BB
    Bibiana Bol
    Nov 9, 2025
    5.0
    Jeannette was wonderful to work with. She was warm, patient, and made the whole process feel effortless. I really appreciated how clearly she explained everything and how welcoming she was from start to finish. Chase was super helpful and professional. He handled everything quickly and made getting the car easy and stress free. And shoutout to him for being a KU grad from the class of 2023, he brings that same energy and pride into his customer service. Really appreciate the great experience.
  • CW
    CJ W
    Nov 5, 2025
    5.0
    Awesome Enterprise location. Flew in on business and had some difficulties finding a vehicle to suit my needs while in KC. Luckily John D. Knew what to do and was able to get me on my way quickly. Thank you John!!!

Frequently Asked Questions About Enterprise Rent-A-Car

What types of vehicles can I rent at Enterprise Rent-A-Car at Kansas City International Airport?

You can choose from a wide selection including compact cars, passenger vans, family SUVs, and more.

What are the operating hours of Enterprise Rent-A-Car at Kansas City International Airport?

The location is open daily from 5:00 AM to 11:59 PM, with a brief early morning closure from 1:00 AM to 5:00 AM.