Enterprise Rent-A-Car

3.8
494 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain
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Business Details

3543 Main, Kansas City, MO
64111, United States
(816) 931-1208
https://www.enterprise.com/en/car-rental/locations/us/mo/kansas-city-midtown-0533.html
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About

Car Rental AgencyVan RentalEnterprise Rent-A-Car
Need a rental car in Kansas City, MO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Midtown location today.

Location

Enterprise Rent-A-Car
3543 Main, Kansas City, MO
64111, United States

Hours

Reviews

3.8
494 reviews
5 stars
285
4 stars
54
3 stars
21
2 stars
25
1 star
109

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Logan and Samore'a for their exceptional service.

Reservation Issues

Several reviews mentioned problems with reservations, including cars not being available despite confirmed bookings, leading to frustration among customers.

Vehicle Condition

Some customers reported receiving vehicles that were not clean or had unpleasant odors, impacting their overall experience.

Mixed Experiences

While many customers had positive experiences, there were also numerous complaints about poor communication and unprofessional behavior from staff, indicating inconsistency in service quality.
  • SS
    shinanigins16
    4 days ago
    5.0
    Loagnn F. was very professional and incredibly helpful. He explained everything to me well and I appreciate how hard he worked to accommodate my busy schedule. Thank you!
  • MM
    Malia
    Dec 31, 2025
    4.0
    Logan was incredibly helpful during my recent rental return. He was professional and went above and beyond to provide fantastic customer service.
  • OD
    Olivia DellaPolla
    Dec 29, 2025
    5.0
    Samore'a was an absolute delight in helping with my rental, from pickup to drop-off! I had a vehicle rented here through my insurance during a car repair, and from the jump, she explained everything about the process clearly and simply. She answered every question with confidence. Easily the best rental car experience I've ever had (and I've had plenty). She's a true professional with great customer service! Will be sure to rent from this location in the future given how great this team here seems to be.
  • DG
    David Gilbertson
    Dec 22, 2025
    5.0
    All I engaged with were more than helpful. Insurance had me in a tight spot after being rear ended but Enterprise team was friendly, generous, and accommodating for my needs.
  • EC
    EVE CHERY
    Dec 11, 2025
    5.0
    I had an amazing experience thanks to Logan! From the moment I walked in, he was friendly, professional, and incredibly helpful. He made the entire rental process quick and easy, answered all my questions without hesitation, and went above and beyond to make sure I got exactly what I needed. It’s rare to meet someone who genuinely cares about customer service the way Logan does. He turned what could’ve been a stressful errand into a smooth, stress-free experience. Enterprise is lucky to have him! Highly recommend asking for Logan, he’s the best!
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Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Kansas City offer?

Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, and luxury cars. They also provide airport pickup service.

What are the operating hours for Enterprise Rent-A-Car in Midtown Kansas City?

Enterprise Rent-A-Car is open Monday through Friday from 7:30 AM to 5:30 PM, Saturday from 10:00 AM to 1:00 PM, and is closed on Sundays.