Enterprise Rent-A-Car

4.2
207 reviews
Enterprise employee helping Enterprise car rental customer roadside in the rain

About

Car Rental AgencyVan Rental
Need a rental car in Kansas City, MO? Enterprise Rent-A-Car is Here For It. Whether your car is in the shop, you're running errands, or planning a weekend getaway, we're ready with a wide range of vehicles and flexible rental options. Enjoy easy, stress-free rentals and friendly service that gets you on your way fast. Reserve your rental car with Enterprise at our Watts Mill location today.

Location

Enterprise Rent-A-Car
1146 W 103rd St, Kansas City, MO
64114, United States

Hours

Reviews

4.2
207 reviews
5 stars
144
4 stars
24
3 stars
7
2 stars
0
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many praised the staff for being friendly and helpful, several reviews highlighted poor service and unprofessional behavior.

Reservation Issues

Numerous customers reported problems with reservations, including cars not being available despite confirmations, leading to frustration and inconvenience.

Vehicle Condition

Several reviews mentioned issues with the cleanliness and condition of the vehicles, including unpleasant odors and unclean interiors.

Efficiency

Some customers appreciated the quick and easy rental process, while others experienced delays and inefficiencies during pick-up and drop-off.

Staff Performance

While many customers praised individual staff members for going above and beyond, there were complaints about understaffing and lack of accountability.
  • CP
    Critical Thinking Palace
    Nov 2, 2025
    5.0
    Showed great business etiquette while showing compassion for every customer
  • JJ
    jamesthejet50
    Oct 31, 2025
    5.0
    Enterprise was very quick to provide me with a car. The entire staff was highly professional and very friendly.
  • TS
    Timur Slavnov
    Oct 18, 2025
    1.0
    Stay away as far as you can! Completely disfunctional organization overall but this location is especially bad with stuff completely not caring and lacking any human compassion
  • GH
    Gavin Howes
    Oct 9, 2025
    1.0
    Horrible customer service nasty cars and staff/ both managers laughing at any questions or needs you have. Would never rent here. Horrible experience
  • DC
    Dena Cole
    Sep 22, 2025
    5.0
    This was a very painless experience I was in and out quickly. I had a 2025 car. Everyone was nice and when I dropped off, it was just as easy.

Frequently Asked Questions About Enterprise Rent-A-Car

What services does Enterprise Rent-A-Car in Kansas City provide?

Enterprise Rent-A-Car offers a wide range of rental vehicles including cars, vans, and luxury cars, with flexible rental options and airport pickup service at the Watts Mill location.

Where is the Enterprise Rent-A-Car location in Kansas City?

The Enterprise Rent-A-Car is located at 1146 W 103rd St, Kansas City, MO 64114.