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Truck DealerEquipment Rental AgencyTruck Rental AgencyTruck Parts SupplierConstruction Equipment Supplier
The Kansas City location is home to Custom Truck One Source World Headquarters, which sits on the historic Armco Steel Plant’s southwest corner. Custom Truck has been working to revitalize this iconic site since its inception in 1996. With over 500 employees and 75+ acres and still growing, the Headquarters includes a brand new 119,035 sq. ft. production facility for manufacturing and houses Custom Truck’s Railroad division. You’ll also find a walk-in retail parts room where we stock thousands of different parts or order you any part you may need. See below for a list of the various buildings within our headquarters to help you navigate our campus.
Location
Hours
Reviews
4.5
255 reviews
5 stars
189
4 stars
33
3 stars
10
2 stars
5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to go the extra mile for assistance.
Inventory Variety
The business is noted for having an extensive inventory of truck parts and equipment, often described as having everything needed for commercial trucks.
Repair Issues
Several customers expressed frustration with the repair process, citing difficulties in getting issues resolved and delays in service.
Security Concerns
There were complaints regarding the behavior of security personnel, with reports of rudeness and inadequate support for visitors.
Overall Experience
While many reviews were positive, some customers reported inconsistent experiences, indicating a mix of satisfaction and dissatisfaction.
- MMMadeline MartinNov 13, 20251.0Poor attitude and awkward conversation
- RGRuss GoodallSep 20, 20252.0Hard to get anything fixed properly. Had a truck bounce back and forth from Peterbuilt to Custom truck, the truck had to go back twice or more for the same repairs. Just throw parts at it,it's under warranty.
- DHDylan HillSep 18, 20255.0Biggest inventory of commercial trucks I've ever seen....
- HCHugo Andrés Arciniegas CasallasAug 25, 20255.0Ecxelente servicio, Omar y Ulises que buenos, han sido de mucha ayuda para la comunidad latina en ks
- ALAntonio LabradaAug 15, 20254.0If you call be patient If you go in person it might be quicker Good prices for used parts
Frequently Asked Questions About Custom Truck One Source
What types of services do you offer?
Used equipment sales/rentals
New equipment sales/rentals
Equipment Remanufacturing
Customized Equipment
Equipment Installation Capabilities
Parts & Services
Aftermarket Services
Asset Disposal
Help! I need service but it's after hours. What do I do?
We have a 24/7 Call Center manned by our in-house technicians who are able to solve 50% of service questions over the phone. If required, our on-call service technicians can schedule a visit out to where service is needed to ensure downtime is minimal, saving you money. For immediate assistance, contact 833-CT1S-911 (833-281-7911).
Do you lease equipment?
Of course! Click here to view our Rental Equipment. Call (816) 241-4888 or fill out the request a quote form and we’ll get you in contact with your local rental representative.
Do you offer in-house financing?
We do! Custom Truck Capital provides flexible leasing and financing solutions for obtaining the equipment you need for your business. We will consult with you to deliver a competitive finance structure to meet your needs and budget: fast, easy, and convenient. Your one-stop shopping solution. Click here to learn more.
Do you take trade-ins?
Absolutely! Click here to visit our Request a Quote page and at the bottom of that page you can fill out all the details regarding your trade-in.
How many locations do you have?
We have 35 locations across the U.S. and Canada.
What types of services does Custom Truck One Source offer?
Custom Truck One Source offers used and new equipment sales/rentals, equipment remanufacturing, customized equipment, equipment installation, parts and services, aftermarket services, and asset disposal.
What should I do if I need service after hours?
Custom Truck One Source has a 24/7 Call Center staffed by in-house technicians who can solve half of service issues by phone. For urgent needs, on-call technicians can schedule a visit to minimize downtime. Call 833-281-7911 for immediate assistance.
Does Custom Truck One Source lease equipment?
Yes, equipment is available for lease. You can view rental equipment online or call (816) 241-4888 to contact a local rental representative.
Is in-house financing available at Custom Truck One Source?
Yes, Custom Truck One Source offers flexible leasing and financing solutions through Custom Truck Capital, designed to meet your business needs with a fast and convenient process.
Does Custom Truck One Source accept trade-ins?
Absolutely. You can visit the Request a Quote page on their website and fill out the trade-in details at the bottom of the page.
What are Custom Truck One Source’s hours of operation?
The business is open Monday to Friday from 7:00 AM to 5:30 PM, Saturdays from 7:00 AM to 12:00 PM, and closed on Sundays.
Where is Custom Truck One Source located?
Custom Truck One Source is located at 7701 Independence Ave, Kansas City, MO 64125, on the historic Armco Steel Plant’s southwest corner.
What nearby automotive parts and service locations are close to Custom Truck One Source?
Nearby places include Pick-n-Pull, Advance Auto Parts, Carquest Auto Parts, and Knipker AutoWorks, which are convenient for customers seeking additional automotive parts or repair services near Custom Truck One Source.
Are there nearby transportation services to help customers visit Custom Truck One Source?
Yes, KC Premier Transportation, a nearby transportation and rental service provider, can assist customers with local transit options to reach Custom Truck One Source easily.
What nearby business services or suppliers are available close to Custom Truck One Source?
Nearby suppliers like Davis Safety Supply and Industrial-Surplus.Com LLC offer hardware, safety, electrical, and building supplies, providing complementary resources for businesses visiting Custom Truck One Source.