Brand Certified
Custom Truck One Source
4.5(259 reviews)
Certified by Custom Truck One Source • Mar 01, 2026
Business Details
7701 Independence Ave, Kansas City, MO
64125, United States
Certified by Custom Truck One Source • Mar 01, 2026
(855) 400-2268
Certified by Custom Truck One Source • Mar 01, 2026
https://locations.customtruck.com/kansas-city-mo-aa60b369ae15
Certified by Custom Truck One Source • Mar 01, 2026
About
Certified by Custom Truck One Source • Mar 01, 2026
Truck DealerEquipment Rental AgencyTruck Rental AgencyTruck Parts SupplierConstruction Equipment SupplierCustom Truck
The Kansas City location is home to Custom Truck One Source World Headquarters, which sits on the historic Armco Steel Plant’s southwest corner. Custom Truck has been working to revitalize this iconic site since its inception in 1996. With over 500 employees and 75+ acres and still growing, the Headquarters includes a brand new 119,035 sq. ft. production facility for manufacturing and houses Custom Truck’s Railroad division. You’ll also find a walk-in retail parts room where we stock thousands of different parts or order you any part you may need. See below for a list of the various buildings within our headquarters to help you navigate our campus.
Location
Certified by Custom Truck One Source • Mar 01, 2026
Hours
Certified by Custom Truck One Source • Mar 01, 2026
Reviews
4.5
259 reviews
5 stars
193
4 stars
33
3 stars
10
2 stars
5
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting their willingness to go the extra mile for assistance.
Inventory
The business is noted for having a vast inventory of truck parts and equipment, often described as having everything needed for commercial trucks.
Repair Issues
Several reviews mentioned difficulties with repairs and service, including delays and lack of accountability in resolving issues.
Security Concerns
There were complaints about the rude behavior of security personnel, which negatively impacted customer experiences.
Overall Experience
While many customers had positive experiences, some reported inconsistencies in service quality, indicating a hit-or-miss experience.
- JGJohn GrayFeb 9, 20265.0Easy to work with and very helpful stuff! Great parts pricing and they've got a lot of harder to find parts. Thanks guys!
- JJapnam Singh (ਮੱਲਕੇ)Jan 14, 20265.0Quick unloading wonderful people
- DWDonovan WilliamsDec 26, 20255.0Amazing place highly reccomend!
- MMMadeline MartinNov 13, 20251.0Poor attitude and awkward conversation
- RGRuss GoodallSep 20, 20252.0Hard to get anything fixed properly. Had a truck bounce back and forth from Peterbuilt to Custom truck, the truck had to go back twice or more for the same repairs. Just throw parts at it,it's under warranty.
Frequently Asked Questions About Custom Truck One Source
What types of services do you offer?
Used equipment sales/rentals
New equipment sales/rentals
Equipment Remanufacturing
Customized Equipment
Equipment Installation Capabilities
Parts & Services
Aftermarket Services
Asset Disposal
Help! I need service but it's after hours. What do I do?
We have a 24/7 Call Center manned by our in-house technicians who are able to solve 50% of service questions over the phone. If required, our on-call service technicians can schedule a visit out to where service is needed to ensure downtime is minimal, saving you money. For immediate assistance, contact 833-CT1S-911 (833-281-7911).
Do you lease equipment?
Of course! Click here to view our Rental Equipment. Call (816) 241-4888 or fill out the request a quote form and we’ll get you in contact with your local rental representative.
Do you offer in-house financing?
We do! Custom Truck Capital provides flexible leasing and financing solutions for obtaining the equipment you need for your business. We will consult with you to deliver a competitive finance structure to meet your needs and budget: fast, easy, and convenient. Your one-stop shopping solution. Click here to learn more.
Do you take trade-ins?
Absolutely! Click here to visit our Request a Quote page and at the bottom of that page you can fill out all the details regarding your trade-in.
How many locations do you have?
We have 35 locations across the U.S. and Canada.
Brand Certified Facts from Custom Truck One Source
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Certified March 01, 2026Yext Knowledge Graph
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