Budget Car and Truck Rental

Reviews

• EJ

  Emily Jacobs

  Jan 17, 2023
  1.0
  I made a reservation online and accidently clicked I would be returning the car to a different city. When I arrived in Kansas City I spoke with the woman at the front desk and we discovered my mistake, I said I will definitely be returning the car to the Kansas City Location and to please change any documents to reflect that. She said everything was changed and corrected and I would be charged the regular amount. Once the charge came through on my credit card it was TRIPLE the amount that is was supposed to be because the documents were never corrected!!! I tried to call them on several occasions with no communication. DO NOT RENT A CAR FROM THEM!!!
• SH

  Syed Abbas Haider

  Apr 13, 2022
  1.0
  On 3/23, I had a reservation for a Car pick up and when I got to the location because of lack of cars they asked me if I would be willing to pay extra $20 a day to get into a Camry which I had no issue paying so I agreed. I did the walk thru of the car alone and noticed a damage which I marked on the walk report. I left the location at 11:39am and upon 5 min driving on highway I noticed a windshield crack so I returned back at airport so at 11:47 I returned back and advised the agent of the crack. Immediately they brought the damage form, which I initially declined because I was returning to report an already cracked windshield from before that I missed to check because it was raining. The operations manager (agent 1147, white tall guy name Drew), told me people like you damage the car and come exchange the car. I asked him was he okay making that remark and it’s bizarre him not knowing me making racial and blaming remarks. He kept saying your not co-operating to the situation and he told me either I fill out the form or he will fill out for me and write anything on it. After 10 mins of going back and forth, he checked me out of the car charged me $710 for 20 mins and handed me the receipt saying if I don’t leave then he will have me escorted out of the private property. It was really embarrassing and humiliating how he acted and reacted to the situation in front of other customers and made me feel and kept saying “I know people like you do this all the time”. I tried to explain him that if there was a stone hitting then it would just be a simple crack in 4 mins, the crack wouldn’t be a big U-Shape (see picture attached) which he gave me a smirk smile He kept blaming me plus said 16 times to have me escorted by security out of the building if I don’t fill the form and leave. I eventually filled out the form because I didn’t trusted of what he would write, and upon filling it he told me to leave as budget is not interested in getting my business. When asked to speak with someone else, Ops manager said there is no one except him. The deceit and lies of the agent was awful and even other customers and employees noticed. He handed me the receipt and walk away. Avoid this location at all cost choose enterprise but not Avis Budget
• MB

  Moesha Baptiste

  Jan 25, 2021
  1.0
  Please don’t rent a car for them! I rented a car and upon return was charged an extra fee for fuel without my knowledge. A receipt was never emailed to me after I returned it and I was not made aware of the extra charge until I checked my credit card statement. I returned the vehicle with a full tank, but they tried stating otherwise. What they didn’t know is that I recorded a video and took pictures of the rental car when I returned it including a video and picture of the dash board reflecting that I returned the car with a full tank. I emailed that to them and they had no choice but to refund me the extra charge for fuel. My problem with Budget is that they have terrible customer service and the agents are very rude. I had two agents hang up on me and the second one was unprofessional on the phone. The third representative I spoke to was able to assist me, but her customer service wasn’t the best either as her tone was rude at different points of the call. Once again, do not rent from them unless you want unexpected charges on your credit card after the fact!
• MR

  M. Reaves

  Apr 1, 2017
  2.0
  Decent staff. Not sure how a double upgrade is a Jeep.
• KE

  Kirsten Ediger

  Jun 17, 2015
  1.0
  When I picked up the car the lady told me it was an SUV and told me to go to the parking lot and do my own evaluation on the car. It was 10 pm and dark. There was no one in the lot to assist me and the only SUV in the lot was not the car she said I was getting. I went back in for help. She came out and pointed to the car, which was not an SUV like she said and told me to do the check over and went back inside. I'm left standing alone in the dark parking lot to do the check over myself with no assistance. Then I tried to start the vehicle and it wouldn't start. Now I'm going in for the second time to get assistance with starting the vehicle. I finally get all of that worked out and leave. When I dropped off the car, no one was in the parking lot (again) to receive the car. I walked in to drop the key and tell them I was there to drop off the car. The girl looked at me like she had no idea what I was talking about. I handed her my contract and she printed the receipt and told me I was done. Thirty minutes later I get a phone call telling me there's damage on the car I'm responsible to pay for. The damage was not damage I marked down when I picked up the vehicle and no damage happened to the car while it was in my possession. No one from the company did a walk thru with me before or after. For all I know, the damage could have occurred once it was back in their hands after I dropped it off. This is the most unprofessional business experience I have ever received. DO NOT EVER RENT FROM THIS LOCATION. This is the first and last time I will use any Budget nationwide. On top of all that, I purchased insurance from them to cover damages and they are telling me that won't pay for whatever this is they're accusing me of doing to the car. Why the heck did I purchase the insurance then?! Worst experience I've ever had!

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