Auto Parts StoreCar Battery StoreAuto Accessories StoreAutoZone
AutoZone Prospect Ave in Kansas City, MO is one of the nation's leading retailer of auto parts including new and remanufactured hard parts, maintenance items and car accessories. Visit your local AutoZone in Kansas City, MO or call us at (816) 921-6970.
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, others were reported as rude and unprofessional.
Staff Knowledge
Many customers appreciated the knowledgeable staff who provided assistance and guidance, although there were instances of staff being unhelpful.
Stock Availability
Customers frequently noted that the store often lacked specific items they needed, leading to frustration.
Store Environment
The store was described as clean and organized, but some reviews mentioned issues with staff being unproductive or unprofessional.
CG
Caitlyn Gates
Feb 13, 2026
5.0
Shout out to Antwon and Maurice at this location for their excellent customer service and helping me with a tricky situation. Prompt service and good vibes!
KM
kevin McClellan
Feb 10, 2026
1.0
Absolutely the worst service I’ve experienced in the city. Not a go to for customer service
RF
Renee Farhner
Feb 5, 2026
5.0
Though they didn't have everything in store the young man had excellent customer service.
SL
Sue Luster
Dec 21, 2025
5.0
Absolutely amazing staff!
AL
Aleesa Lennon
Oct 20, 2025
5.0
Kelvin was a great help the other night! My car has been leaking coolant & so I came in to pick it up, which unfortunately has become a regular occurrence. Not only did Kelvin make sure I got my rewards but he also checked on me as I let my car cool down before putting the coolant in. It was Saturday night, it was dark out and he wanted to make sure I was okay. Super respectful. Never felt unsafe for a second. Thank you Kelvin, please keep up the manners and respect! So good to see when the world can seem so mean sometimes.