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Budget Car and Truck Rental

2.7
(140 reviews)

Business Details

1695 S. Noland Road, Independence, MO
64055, United States
(816) 243-5757
http://BudgetKC.com

About

Car Rental AgencyTruck Rental AgencyBudget Car and Truck Rental
Rent a car in 60 seconds! Budget Car and Truck Rental of Kansas City has the best value in car rental with great rates on a wide variety of popular new cars, trucks, and vans. Our vehicles have more features, more fully loaded options, and tend to be newer with fewer miles on them than the competition.

Location

Budget Car and Truck Rental
1695 S. Noland Road, Independence, MO
64055, United States

Hours

Reviews

2.7
140 reviews
5 stars
45
4 stars
10
3 stars
10
2 stars
9
1 star
66

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and lack of assistance during issues.

Reservation Issues

Many customers experienced problems with reservations not being honored, leading to frustration and inconvenience.

Vehicle Condition

Several reviews mentioned that vehicles were not clean upon pickup, with some customers having to wait for cleaning.

Pricing Concerns

Customers expressed dissatisfaction with unexpected fees and high deposit requirements, leading to perceptions of unfair pricing.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and efficient service.
  • PH
    Payton Hatcher
    Jan 29, 2026
    5.0
    Great service and prices!!! The cars are always extremely SHINY and CLEAN!
  • MG
    Michelle Grisham
    May 23, 2020
    2.0
    They try to make me pay more money when I went to pick up a car.
  • AL
    Annabelle Lee
    Sep 7, 2019
    2.0
    Great car, great price through partner. They are hard to reach after-hours and then kept adding charges on because the new employee couldn't figure out how to fix it, so they'd make an excuse I got a free upgrade I should be grateful they didn't charge me even more. Then they charged for chips in the glass even after I sent time-stamped photos showing they were there the day we got the car. I noticed about an hour after leaving and took pictures expecting they would pull some BS. Sure enough they called and asked so I offered to send proof they were there already. No one responded to the email or my calls so I disputed with my credit card, who paid even though this office continued to lie and claim I damaged the car. take pictures, never let them put a charge you didn't agree to, and ultimately use any other brand.
  • SS
    Shannon Shull
    Jun 4, 2019
    1.0
    Couldn't get in touch with them on the phone , ended up driving 45 min to the store to find out that they didn't have any trucks available , and they didn't allow you to pull a trailer with their Trucks

Brand Certified Facts from Budget Car and Truck Rental

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Certified March 01, 2026Yext Knowledge Graph
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