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Buddy's Automotive

4.6
(1112 reviews)

Business Details

1030 W 23rd St S, Independence, MO
64055, United States
(816) 252-0425
https://buddysautomotivekc.com/

About

Auto Repair ShopBrake ShopAuto Air Conditioning ServiceTransmission ShopOil Change Service Station
Buddy’s Automotive is the leader in professional quality auto repair and maintenance service for the Kansas City metro area and surrounding communities. Since first opening in 1993, our locally owned and operated auto repair shop in Independence, MO has been committed to providing safe and reliable automotive services.

Details

  • DebitAvailable
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomAvailable

Location

Buddy's Automotive
1030 W 23rd St S, Independence, MO
64055, United States

Hours

Reviews

4.6
1,112 reviews
5 stars
949
4 stars
64
3 stars
7
2 stars
14
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional behavior from staff, leading to a negative customer experience.

Trustworthiness

Many customers expressed concerns about being overcharged or receiving unnecessary repairs, indicating a lack of trust in the shop's integrity.

Quality of Work

While some customers reported satisfactory repairs, a significant number experienced recurring issues shortly after service, raising doubts about the quality of work.

Communication

Several reviews noted poor communication regarding repairs and costs, with customers feeling uninformed or misled throughout the process.

Mixed Experiences

A few customers had positive experiences, praising the quick service and helpful staff, but these were overshadowed by the majority of negative feedback.
  • VR
    Valerie Rocha
    3 days ago
    5.0
    I have a 69 Ford Torino.. brought it in because it was cutting out and wouldn't stay running, kept dying.. picked it up week and a half later ..now I'm back to smoking them tires😆thanks a bunch
  • AW
    Amber Wiese
    Feb 20, 2026
    5.0
    I have come here for a few years. Every time, they have gotten me in quickly and addressed the concern in a reasonable amount of time. The woman working the front desk is accommodating and helps explain what’s going on so that I can understand it. They always call and give an estimate before starting the work to make sure I’m good with the cost and understand what all needs to be addressed. I will continue to come to Buddy’s for all my mechanic needs and recommend the to anyone looking for a reputable/timely shop. Thank you!
  • RR
    Rae Rae
    Feb 13, 2026
    1.0
    I personally would never go here. I went to a wonderful auto shop. The people were so kind. They showed me exactly what was wrong with my car wiggled my control arm n tie rod Gave me a price. I told him it was really high and I couldn’t afford it he said he understood to do my research maybe I could do it myself. A customer heard me and recommended me to this store. I called this store explaining what’s wrong with my car that I wanted to fix the tire rod myself, but was looking for pricing for my Control arm and an alignment. He said he needs to look at it 160 I said u couldn’t just give me a price he said he can’t price something without knowing that’s the issues. I told him I know for certain it’s the issue I was shown and got to wiggle the control arm myself n tie rod and explained I’m I’m gonna do the tire rod myself that I needed someone to my control arm and Alignment on my car. He said whatever shop you went to that’s gonna be my price too. I said well could you ball park me a price just so I could compare it myself. He told me 1100. My control arm is bolted in with 3 bolts I belt this was really high I explained that to him he Got mad and said if I know what I’m doing do it myself and I’m trying to out price him n he won’t do buisness With me, it was disrespectful and it hurt my feelings like I’m just A regular person trying to make a living on pennies just like everyone else looking for a good deal but still quality work and the way he spoke to me was so rude as hell n ain’t no way these auto shops should be pricing stuff this expensive I hate to see the cost of engine work here if a simple lower control arm on front of nissian Altima is 1100 after being spoke too crazy I would never waist my enegery or time I’m glad I recorded my phone calls bc this one I’ll be posting
  • MM
    Melissa Marie
    Jan 27, 2026
    1.0
    TRIED TO SWINDLE HUNDREDS OF DOLLARS FROM ME. Came in for an oil change and was told that my plug for my oil pan was stripped and leaky, which I already had been told before. He then told me that the entire pan had to be replaced (approximately 500$ parts and labor) and that there was nothing else that could be done. Took it somewhere else and they immediately put in an oversized plug for me that cost about 10$. If he senses that you don't know anything about cars HE WILL TRY TO TAKE ADVANTAGE OF YOU. He was also very very condescending and rude to me.
  • NC
    Necie Cotton
    Jan 25, 2026
    1.0
    Dont do business here! Absolutely no character at all. Told him what might be the issue and he saw it wasn't the issue but instead of informing that information took a perfectly good part off the car charged a high dollar and then said that wasn't the issue this is the problem and that would be an additional cost. When asked why didn't call to inform before changing part basically said oh well not my fault u thought it was this. What type of mechanic does this dishonest thing. Times to hard to hurt people financially like this. Changed a perfectly good part and just shrug it off. God don't like ugly and this was as ugly as it comes! Very shady, extremely rude. He uses rudeness to make u go away after u have called out the issues and dishonesty. NEVER TAKE YOUR CAR HERE! U WILL EITHER GET USED PARTS OR GOOD PARTS CHANGED CHARGES A HIGH DOLLAR AND THEN TOLD THAT WASNT EVEN THE ISSUE AND WHEN ASKED WHY YOU DIDN'T CALL AND TELL ME THEN YHE RUDENESS STARTS

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Certified March 01, 2026Yext Knowledge Graph
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