Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Whenever life happens, we happen. We are your best partner in navigating life's little accidents. We also understand that accidents happen on their own schedule, so that's why we're prepared to support you from the beginning and offer the royal treatment the moment you call.
Details
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Collision Leaders of Higginsville
2507 Willow Street, Higginsville, MO
64037, United States
Hours
Reviews
4.9
241 reviews
5 stars
233
4 stars
4
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and professional staff, highlighting excellent communication and updates throughout the repair process.
Quality of Work
The quality of repairs received high marks, with many customers noting that their vehicles looked like new after service.
Timeliness
Many reviews mentioned that repairs were completed ahead of schedule, contributing to overall customer satisfaction.
Transparency
Customers appreciated the transparency regarding repair costs and the thorough explanations provided about the repair process.
Overall Experience
Overall, customers expressed high levels of satisfaction and a willingness to recommend Collision Leaders for future repairs.
- K_Kyle Gassen ._.Oct 24, 20255.0Great service
- JFJo FarmerOct 23, 20255.0Communication was great and they were fast and professional!
- DWDon WyzardOct 21, 20255.0My Kia K4 was only 3 months old and I hit a deer. Collision leaders made it look like new again. Fantastic service, fantastic customer service, and it was done 3 days early. Highly recommend.
- HHHolly HeadleyOct 17, 20255.0I really like doing business with Collision Leaders of Higginsville. They have excellent customer service and always keep me updated with the status of my vehicle and are transparent regarding repair cost.
- MMMarkOct 10, 20255.0I used these guys three times and been totally satisfied. They keep you updated on the repair as it proceeds. They do what they said they'd do and for the price quoted.
Frequently Asked Questions About Collision Leaders of Higginsville
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Do I need more than one estimate
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Who do I pay my deductible to?
It will be your responsibility to pay Collision Leaders when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What is Subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
The other insurance company says my car is a total loss. What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is Actual Cash Value (ACV) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the ACV negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
Will my insurance company pay for a rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer direct repair programs that take the hassle out of the claim process and provide for quicker repairs.
How will I know when my repair is complete?
You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repair to my vehicle?
Yes. We guarantee all of our repairs with a written limited lifetime warranty.
When can I wash my vehicle?
You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.
Always use clean fresh water.
Wash your vehicle in the shade.
Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
When can I wax my vehicle?
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
How do I care for my newly painted vehicle?
1. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
2. Avoid parking under trees and utility lines which are likely to attract birds.
2.1. Bird droppings have a high acid content and will damage a freshly painted surface.
2.2. Also, tree sap can mar or spot a freshly painted surface.
3. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
4. Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
Where is Collision Leaders of Higginsville located?
Collision Leaders of Higginsville is located at 2507 Willow Street, Higginsville, MO 64037.
What are the business hours of Collision Leaders of Higginsville?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM, and closed on Saturdays and Sundays.
Does Collision Leaders of Higginsville offer a warranty on vehicle repairs?
Yes, they provide a written limited lifetime warranty on all repairs.
Can I arrange for a rental car through Collision Leaders of Higginsville while my vehicle is being repaired?
Yes, they offer rental car arrangement services to assist you during the repair process.
What payment methods are accepted at Collision Leaders of Higginsville?
They accept cash, check, Discover, Mastercard, and Visa.
Does Collision Leaders of Higginsville provide pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, and delivery services.
Are there any nearby insurance agencies where I can get assistance related to my vehicle claim?
Yes, Shelter Insurance and Shelter Insurance - Carol Lane are nearby agencies where you can get insurance assistance.
Where can I find nearby automotive services while visiting Collision Leaders of Higginsville?
Nearby automotive services include The Muffler Shop Auto Service & Sales and Glass Masters for auto glass and repairs.
Are there convenient places nearby for shipping and courier services during your visit?
Yes, UPS Authorized Shipping Provider and UPS Customer Center are close by for your shipping and courier needs.
What should I do if I want to keep my vehicle after it's declared a total loss?
You have the right to keep your vehicle, but the settlement amount may be reduced by the salvage value.