Enterprise Rent-A-Car

Reviews

• KR

  Keishia Redmond

  Apr 23, 2026
  5.0
  I received exquisite service on April 19th. Even during drop off the service was still great. Peter and the whole crew on the clock that day made you feel like a million bucks. You can't ask for better service. They walk you through your cars features with positivity and a smile. Service like this is so rare it was unforgettable. Thank you again Peter for making the process smooth for me while I was waiting on my car to get serviced. Totally awesome 😎
• LB

  Leslie Boyd

  Apr 6, 2026
  1.0
  This place is TERRIBLE!!! Customer service is TERRIBLE!!!! They never answer the phone and they are liars!!! I’ve been calling and keep going to vm because they don’t answer I hate this location
• JM

  James Moran

  Apr 3, 2026
  1.0
  Reserved a car at 1230 on 4/3/26, pickup was supposed to be 1430. After multiple attempts to get hold of this location directly and being placed DIRECTLY on hold i called corporate customer care. They put me through on a different number apparently and I got a half-hearted sorry someone missed you and was told they were on their way. Half hour later (Enterprise is ~7mins from my location) I called in and cancelled the reservation due to not getting the customer pickup that I needed. I will NOT being using Enterprise anytime in the near future if this is the antics they want to play. Apparently they don't need the business........
• DL

  Don Logue

  Apr 3, 2026
  5.0
  Always great service with reasonable pricing
• VV

  Vivek

  Mar 16, 2026
  1.0
  This location was highly disorganized. I usually receive my rental car within about 10 minutes because I always make my reservation in advance. Very bad experience and more to come. I When I arrived and showed my reservation, the staff informed me that there were no clean cars available. I was surprised. What is the purpose of making a reservation for a specific time if the vehicle is not ready when the customer arrives? After waiting another 40+ minutes, the representative returned and said the car did not have gas and only had about 14 miles of fuel left. He then asked whether I wanted the car to be filled. I was quite surprised that these kinds of questions were even being asked and that the vehicle had not been properly prepared despite the reservation. I finally received the car at around 6:03 PM, almost an hour later. When I got inside, it smelled strongly like someone had been smoking in it really bad. The odor was very bad, and I am allergic to smoke. I made sure the agent, Peter, noted this issue. I asked whether this was my only option, since it was already 6:00 PM and the location was about to close. It was extremely frustrating and disappointing. I am a corporate account holder, and this was the level of service I received. I can only imagine what other customers may go through. I also have audio and video recordings of the conversations and of how the situation was being handled, which made the experience even more disappointing. In addition, the staff could benefit from customer service training. The interaction felt unprofessional, and the entire process seemed poorly managed. Overall, this was a very disappointing experience, especially for brands like Enterprise and National, where a smoother and more professional rental process is expected. I am going to call my Emerald's to complain.