Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Whenever life happens, we happen. We are your best partner in navigating life's little accidents. We also understand that accidents happen on their own schedule, so that's why we're prepared to support you from the beginning and offer the royal treatment the moment you call.
Location
Collision Leaders of Harrisonville
1900 Route 291, Harrisonville, MO
64701, United States
Hours
Reviews
4.0
84 reviews
5 stars
55
4 stars
6
3 stars
6
2 stars1
1 star
16
- KWKathy WilsonAug 26, 20231.0The customer service was absolutely dismal! They had my car for 7 weeks to repair quarter panel damage and according to their mileage report my car was driven 416 miles from the time I dropped it off till I picked it up! Addendum: the explanation for mileage was they just took the mileage from the insurance inspection and didn't actually read the odometer when they started working on it. Kinda leaving yourselves open for legal problems if customers don't take their word for that! Still not pleased with my experience and I bought the car from Max Motors in Nevada! What a difference.
- CBCarrie BalesAug 17, 20235.0My vehicle had been in the shop for awhile and I was told that it would be ready on that Friday. I arrived to pick it up, a little late, at 5pm. I cold tell the shop was closed, all of the employees were gone except one, Isaac, the Production Manager, he stayed late to finish up my vehicle. Normally, if you show up at quitting time people will not help you however, he stayed on a Friday after close to make sure I was able to get my vehicle and I was happy with it. I was pleased with the Customer Service I was given.
- ARAndrew ReedMay 6, 20235.0I couldn't be more happier with the service I received from Max Motor Collision . The staff was friendly and not to mention my car looked great! They even detailed it, my hats off to that guy!
- RWRoger WiltzMar 4, 20195.0Great staff, took the time to do it right the first time! Would go back again. Thanks again!
- DBDavid ButtDec 6, 20173.0They fixed the problem but my experience after a hail storm was horrible. Between the estimate and final price to how long my family SUV was oos. Use at your discretion.
Frequently Asked Questions About Collision Leaders of Harrisonville
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Do I need more than one estimate?
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Who do I pay my deductible to?
It will be your responsibility to pay Collision Leaders when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What is Subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
The other insurance company says my car is a total loss. What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is Actual Cash Value (ACV) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the ACV negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
Will my insurance company pay for a rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer direct repair programs that take the hassle out of the claim process and provide for quicker repairs.
How will I know when my repair is complete?
You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repair to my vehicle?
Yes. We guarantee all of our repairs with a written limited lifetime warranty.
When can I wash my vehicle?
You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.
Always use clean fresh water.
Wash your vehicle in the shade.
Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
When can I wax my vehicle?
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
How do I care for my newly painted vehicle?
1. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
2. Avoid parking under trees and utility lines which are likely to attract birds.
2.1. Bird droppings have a high acid content and will damage a freshly painted surface.
2.2. Also, tree sap can mar or spot a freshly painted surface.
3. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
4. Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
Where do I get a claim number for my vehicle repair?
Claim numbers are issued by your insurance company when you report your accident. Bring this number with you to start the repair process.
Do I need more than one estimate for repairs?
No, it is your choice to get multiple estimates or deal with one shop. If you choose a shop, have your insurance company work directly with them.
Who do I pay my deductible to?
You pay your deductible directly to Collision Leaders when you pick up your vehicle.
Does Collision Leaders of Harrisonville offer warranty on repairs?
Yes, all repairs come with a written limited lifetime warranty to ensure quality and peace of mind.
What are the operating hours of Collision Leaders of Harrisonville?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I have my vehicle repaired at the shop of my choice?
Yes, you have the right to choose your repair facility. Insurance companies can also recommend shops and offer quick repair programs.
Does Collision Leaders of Harrisonville provide rental car services?
If you need a rental car, the shop can help you make the necessary arrangements.
What payment options are accepted at Collision Leaders of Harrisonville?
They accept cash, check, Discover, MasterCard, and Visa payments.
What nearby places can customers visit while waiting for their vehicle repair?
Customers can visit nearby places such as Fantastic Sams Hair Salons for a haircut, The Shoe Department for footwear, or Lotus Nails for nail services.
How can nearby transit or rental agencies assist customers visiting Collision Leaders of Harrisonville?
Enterprise Rent-A-Car nearby offers vehicle rentals, making it easy for customers to get around while their car is being repaired at Collision Leaders.
Are there any nearby dining options for customers during their visit?
Yes, Wendy's fast food restaurant is nearby, providing a convenient place for customers to grab a meal while waiting.