Business Details
About
Auto Body ShopAuto Body RepairAuto MaintenanceAuto Dent Removal ServiceAuto Glass Shop
Whenever life happens, we happen. We are your best partner in navigating life's little accidents. We also understand that accidents happen on their own schedule, so that's why we're prepared to support you from the beginning and offer the royal treatment the moment you call.
Details
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
Location
Collision Leaders of Grain Valley
350 NW Jefferson Street, Grain Valley, MO
64029, United States
Hours
Reviews
4.9
266 reviews
5 stars
258
4 stars
6
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful staff, highlighting excellent communication and support throughout the repair process.
Quality of Work
Many reviews noted the high quality of repairs, with vehicles looking like new after service, and attention to detail in the work performed.
Timeliness
Numerous customers appreciated the quick turnaround times, with many repairs completed ahead of schedule.
Communication
Frequent updates and clear communication regarding the status of repairs were frequently mentioned as a positive aspect of the service.
- AFAshley Faulkenberry6 days ago5.0I was 100% satisfied with the work that was done I'd had hit a deer and they were able to get me in and get me taken care of in a reasonable time frame I would highly recommend them to any and everyone great friendly staff very knowledgeable kept me updated as the process happen I would definitely use them again.
- SLScott LaneJan 5, 20265.0I appreciate the transparency and the communication provided during the time my vehicle was being repaired. I believe they cared by completing the work within the time frame provided and the quality of the work that was done. Definitely recommend.
- DCD. CrossJan 1, 20265.0Had to have repairs made. Very professional, great work. Highly recommended.
- SMSean McAfeeDec 19, 20255.0They did an excellent job! My car was done sooner than expected, which is a first for any body shop I have been to. If I lived closer they would be my go to shop!
- RNRon NicholsDec 12, 20255.0Everyone involved in the repair was so good! If you need you car repaired and looking like new, this is the place!
Frequently Asked Questions About Collision Leaders of Grain Valley
Where do I get a claim number?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
Do I need more than one estimate
No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.
Who do I pay my deductible to?
It will be your responsibility to pay Collision Leaders when you pick up your vehicle.
Can the shop help bury my deductible?
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
What is Subrogation?
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party pays.
The other insurance company says my car is a total loss. What does that mean?
The cost of repairs plus the value of the vehicle in damaged condition (salvage value) is greater than the actual cash value (ACV) of the vehicle prior to the accident.
How is Actual Cash Value (ACV) determined?
The insurance company will assign an appraiser to inspect the vehicle to determine its condition prior to the accident, or in some instances allow the repairer to make the determination. They may use a vehicle evaluation service or the newspaper to determine pre-accident value. The owner should also determine the value independently.
Is the ACV negotiable?
Sometimes. If you feel the ACV offered by the insurance company is too low, then you are obligated to prove this either through documented receipts of vehicle enhancement or written statements by qualified experts to determine the proper value.
Will my insurance company pay for a rental?
Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.
Can I have my vehicle repaired at the shop of my choice?
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. Also, if you cannot decide on a repair facility, your insurance company can recommend a repair shop. Many insurance companies offer direct repair programs that take the hassle out of the claim process and provide for quicker repairs.
How will I know when my repair is complete?
You will be notified by phone when your vehicle is ready to be picked up. Please call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repair to my vehicle?
Yes. We guarantee all of our repairs with a written limited lifetime warranty.
When can I wash my vehicle?
You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt.
Always use clean fresh water.
Wash your vehicle in the shade.
Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.
When can I wax my vehicle?
Do not wax or polish the vehicle in the first 90 days. This will allow the finish to cure completely. After the first 90 days keep a coat of polish or wax on the vehicle. This will help keep your finish looking new.
How do I care for my newly painted vehicle?
1. Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.
2. Avoid parking under trees and utility lines which are likely to attract birds.
2.1. Bird droppings have a high acid content and will damage a freshly painted surface.
2.2. Also, tree sap can mar or spot a freshly painted surface.
3. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
4. Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.
What if I want to keep my vehicle after it is totaled?
You have the right to retain ownership of the vehicle, but the amount of the settlement may be reduced by the salvage value.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements.
Where do I get a claim number for my accident repair?
Claim numbers are issued by your insurance company when you report your accident. Note it down and bring it with you to start the repair process at Collision Leaders of Grain Valley.
Do I need more than one estimate for collision repair?
No, you can decide how many estimates to get. If you choose Collision Leaders, have your insurance company work directly with them.
Who do I pay my insurance deductible to?
You pay your deductible directly to Collision Leaders of Grain Valley when you pick up your vehicle.
Can Collision Leaders help cover or hide my deductible?
No, hiding your deductible is considered insurance fraud, which has severe penalties. Collision Leaders does not engage in such practices to ensure safe and satisfactory repairs.
Does Collision Leaders provide a warranty on repairs?
Yes, all repairs come with a written limited lifetime warranty to guarantee quality work.
What are your business hours in Grain Valley?
We are open Monday through Friday from 8:00 AM to 5:00 PM and closed on weekends and major holidays as noted on our website.
What payment options does Collision Leaders accept?
We accept cash, check, Discover, MasterCard, and Visa for your convenience.
If I need a rental car during my vehicle's repair, can Collision Leaders assist?
Yes, we can help you make rental car arrangements as part of our services.
Are there any nearby places of interest around Collision Leaders of Grain Valley?
Yes, nearby you will find Crider's Institute of Welding Technology for vocational training, Valley Outdoor Equipment for garden and hardware needs, and Comfort Inn Grain Valley for accommodation.
How can nearby automotive service shops benefit me when visiting Collision Leaders?
Nearby shops such as Muscle Cars KC and Drews Diesel & Auto Repair provide additional automotive parts and repair services, which could be useful for specialized needs or second opinions.
Are there family or recreational facilities near Collision Leaders of Grain Valley?
Yes, you can visit Odie's Playhouse daycare and Khloe's Cupcake Cafe & Jack's Game Lounge playground/cafe, making it convenient for customers with children to combine errands or relaxation with your repair visit.